Stadium

ADA Information

FirstEnergy Stadium, Home of the Cleveland Browns was designed for the enjoyment of all guests. The Stadium provides accommodations for those with special needs, including elevators, escalators, accessible seating, accessible and family restrooms, telecommunication devices (TTYs) in phone banks, assistive listening (captioning) devices, signage and a variety of amenities that will allow for an enjoyable game day experience. Accessible seating is located on all levels of FirstEnergy Stadium in accordance with the Americans with Disabilities Act of 1990.

Accessible Seating Map

Accessible Season Tickets Accessible locations do exist in FirstEnergy Stadium in accordance with ADA guidelines. Currently the Cleveland Browns are sold out of Permanent Seat Licenses (PSLs) and season tickets in many areas. Those interested in purchasing season tickets and are in need of accessible seating are encouraged to contact our season ticket sales department and alert our sales representative to your needs.  Our representatives can provide information regarding the location of unsold or available accessible seating, the feature of available seating, seating maps, plans, pricing or other information regarding available seating.  This information is also available under the Tickets tab.   

Accessible Individual Game Tickets A limited number of accessible, individual game tickets will go on sale in mid-July through Ticketmaster Charge-by-Phone and Internet sales. Guests in need of accessible seating should notify a Ticket Office representative prior to placing an order for tickets. This will allow the operator to better serve your needs. Our representatives can provide information regarding the location of unsold or available accessible seating, the feature of available seating, seating maps, plans, pricing or other information regarding available seating.  Individual game tickets are generally located in the upper deck, northeast and northwest corners of the Stadium. All sales through Ticketmaster are subject to convenience charges.  This information is also available under the Tickets tab.

Cleveland (216) 241-5555 
Akron (330) 945-9400 
Youngstown (330) 747-1212 
Ticketmaster TTY # (800) 359-2525 
www.ticketmaster.com

Companion Seating Each wheelchair accessible seat includes the option to purchase at least one (1) companion seat immediately adjacent to the wheelchair location, and, subject to availability at the time of purchase, up to a total of three (3) additional companion seats. Guests in need of additional companion seats should advise their ticket representatives at time of purchase, and every effort will be made to locate them as close to the wheelchair space and one (1) adjacent companion seat. Unsold platform seating may be released for public sale in accordance with applicable law.

Wheelchair and Aisle Seating People with mobility disabilities who require accessible seating because of their disability can purchase tickets for accessible seats. This group includes people who use wheelchairs or other mobility devices, people who cannot climb steps or walk long distances because of significant medical conditions, individuals who cannot sit in straight back seating because of a disability or individuals who need additional space for service animals.  Tickets for accessible seating may be purchased by individuals requiring accessible seating or someone purchasing on their behalf.  Accessible seats are available on all levels and in every price range.  A map of accessible seating can be found here.  Individuals purchasing accessible seating may purchase one adjacent and up to three contiguous additional seats. Proximity to the ADA accessible seating may be affected by availability.  Every effort will be made to have the seats as close as possible. Companion seating will be equivalent to seating in the immediate area, however, these seats may be moveable. For people with disabilities who do not require the specific features of accessible seating, there are also designated aisle seats for use by fans with disabilities that have removable or retractable armrests on the aisle side. These seats will be identified by signs or markers, but are not subject to policies governing accessible seating ticketing.

Ticket Exchange Should a guest need access to a wheelchair space or accessible seating on a temporary basis, accommodations can be made through the Cleveland Browns Ticket Office. The tickets may only be exchanged, based on availability of existing accessible seats by contacting the Browns Ticket Office prior to game day. Please call the Ticket Office at (440) 891-5050 to report your need for accessible seating and to check availability. Due to the high demand, accessible seating can run out. We recommend you contact the Browns Ticket Office as soon as you know you will be in need of assistance. Patrons with tickets in accessible seating that are not in need of accessible seats are encouraged to exchange their tickets for non-accessible seating at the Ticket Office prior to game day.  Accessible seating may be available for exchange on game day.  Visit the ticket booth or a guest services booth for more information.

Accessible Parking Suiteholders and Club Seat license holders with assigned parking in their contracts will receive information and details in the early summer of each year. All other ticket holders, including PSL holders, and guests with special needs, will be responsible for making their own parking arrangements. A limited number of parking spaces are available on a game-by-game basis.  Several parking operators are located in the downtown area. For more information regarding parking, please contact the Cleveland Visitors Bureau at: (216) 621-4110.  See also Drop-Off Areas below.

Drop-Off Areas Drop-off areas are located on the east, west and south sides of the Stadium. They are identifiable by the universal ADA sign and symbol. Patrons heading west on Erieside, coming from East 9th Street should proceed to the South Roadway ADA drop off. This will allow curbside access and prevent the need to cross a street to get to the Stadium.  Please be mindful of traffic congestion on gameday.  Notifying the Browns’ guest services or stadium operations personnel of needed assistance prior to the game can ensure a more seamless drop off or pick up experience during peak hours.

Accessible Entrances All entrances at FirstEnergy Stadium are accessible for guests with disabilities. Please look for signs indicating wheelchair accessible entrances at each gate to expedite your entry into the Stadium. Turnstiles for those in wheelchairs will be available at the far ends of each gate. Service animals and individuals with required medical devices may enter through any entrance to the Stadium.  For convenience purposes, patrons with medical devices, service animals, or who are wheelchair bound may enter the Stadium at suite entry gate(s).  All individuals entering through any entry gate will be screened for prohibited items.  Should you need further assistance, please notify a Guest Services team member, who will be happy to assist you or contact someone who can.

Accessible Restrooms Restrooms with accessible features are located on all levels throughout FirstEnergy Stadium. In addition, four family restrooms are located on each level of the Stadium.


Assistive Listening (Captioning) Devices Guests who are hearing impaired may obtain assistive listening (captioning) devices at any Guest Services booth located on all levels of the Stadium to view captions of game action and other important announcements.  Guest services booths are located in the following eight locations and can be reached with the corresponding telephone number:

1)     Located at each of the four main entry gates

2)     Across from Section 102 (440-824-3621)

3)     Across from Section 342 (440-824-3376)

4)     Across from Section 509 (440-824-3633)

5)     Across from Section 534 (440-824-3632)

A valid driver’s license and/or major credit card will need to be left as a deposit for the equipment. 

Alternatively, patrons can follow the instructions below to access game day captioning on their mobile devices. 

Mobile Captioning Any guest with a capable smartphone may log into the handheld captioning service on mobilecap.net.  Guests must utilize the event number 1913 to log into the service.  In the event that the guest has any problems with the service, they may obtain an Assistive Listening (Captioning) Device as outlined above or may contact a Guest Service representative for assistance.


Wheelchair Dispatch Program Guests who need wheelchair assistance while in the Stadium should contact a Guest Services representative at the following locations or utilize the corresponding telephone number:

1)     Located at each of the four main entry gates

2)     Across from Section 102 (440-824-3621)

3)     Across from Section 342 (440-824-3376)

4)     Across from Section 509 (440-824-3633)

5)     Across from Section 534 (440-824-3632)

Wheelchair dispatch personnel are available to transport fans between the entrance gates and their seats.


Elevators Elevators are available for use by disabled, elderly and appropriately ticketed guests and are located at the following locations:

1)     Northwest Suite Elevators

  1. Across from Section 136 and provides access to Suites in the 200 and 400 North Suite Levels
  2. Elevators do not provide access to the 500 level

2)     Northeast Elevators

  1. Across from Section 131 and provides access to Legends Club, Ford Zone, and Bud Light Balcony

3)     Northeast Suite Elevators

  1. Across from Section 131 and provides access to Suites in the 200 and 400 North Suite Levels

4)     Southwest Elevators

  1. Across from Section 102 and provides access to Suites in the 200 South Suite Level
  2. Elevators do not provide access to the 400 Suites

5)     Southeast Elevators

  1. Across from Section 115 and provides access to Suites in the 200 and 400 South Suite Level

6)     Southeast Suite Entrance Elevator

  1. Across from Section 118 and provides access to the 200 level Suites and the Legends Club

Guests who are in possession of credentials that grant access to the Club Levels, Suite levels or Press Box areas are allowed to use the elevators as well.

Service Animals Trained guide dogs or service animals assisting guests with disabilities are permitted inside the Stadium. See Accessible Entrances above for more information.  Please contact Guest Services if you need any assistance.

Signage For convenience, Stadium concourse/directional signage is in Braille.

Telephones and TTYs Accessible and TTY public telephones for guests who are hearing or speech impaired are available on each level of the Stadium.  A Guest Services team member can direct you to the location.

 

 

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