Stadium

Game Day Tips

NFL Institutes Revised Security Measures for 2013
To provide a safer environment for the public and significantly expedite fan entry into stadiums, the Cleveland Browns will implement an NFL policy this year that limits the size and type of bags that may be brought into stadiums. Beginning with preseason games, fans will be able to carry the following style and size bag, package, or container at stadium plaza areas, stadium gates, or when approaching queue lines of fans awaiting entry into the stadium:

  • Bag that is clear plastic, vinyl or PVC and does not exceed 12" x 6" x 12" (Official NFL team logo clear plastic tote bags are available through club merchandise outlets or at nflshop.com)
  • One-gallon clear plastic freezer bag (Ziploc bag or similar)
  • Small clutch bags, approximately the size of a hand, with or without a handle or strap can be taken into the stadium with one of the clear plastic bag options
    • No larger than 4.5" X 6.5"
  • Fans with medically necessary items can proceed to any of the Suite Entries

Prohibited items include, but are not limited to: purses larger than a clutch bag, coolers, briefcases, backpacks, fanny packs, cinch bags, seat cushions, luggage of any kind, computer bags and camera bags or any bag larger than the permissible size.

For more information, go to www.nfl.com/allclear or view our bag policy details.

Parking
If you do not have a pre-sold parking pass, some cash spots are sold in the Port Authority parking lots. Because the parking areas surrounding the Stadium are located on an active port, there may only be a limited amount of cash spots available if there is a ship in port. For additional parking information click here.

Arrive Early
On Browns Game Day, Stadium gates open two hours prior to Kickoff. To avoid waiting in lines and congestion at Security checkpoints, it is recommended that fans arrive early. On a typical Browns game day, gates do not begin to become crowded until an hour to an hour and fifteen minutes after gates open. By entering early you can avoid the crowds and be sure to be in your seat prior to kickoff.

Check the Prohibited Items List
Prior to attending the game, be sure to check out our Prohibited Items page.  In conjunction with NFL Security Guidelines and with the safety of all fans in mind, there are a number of items that are not permitted to enter the Stadium.
For a complete list of prohibited items click here.

Security Screenings
In accordance with NFL Security Guidelines, all fans entering FirstEnergy Stadium will be subject to screening by hand held metal detectors.  Fans will be asked to hold their keys, cell phones and any other metal items in their hands during the wanding process.  Fans are encouraged to arrive to the Stadium at least 75 minutes prior to kickoff to avoid possible delays. Find out more now.

Keep your ticket with you
Once you enter the building, be sure to keep your ticket with you at all times. You must be able to present your ticket when asked by a Stadium Representative, and ushers in the Stadium seating bowl will ask to see it throughout the game as you come and go from your seats.

Bringing a child to the game?
If you are bringing a child to the game, you might want to consider stopping by a Guest Services Location and getting them a "Browns Buddy" wristband. The child's seat location is written on the wristband and in the event that parties become separated during the course of the game, the identifying wristband will aid in the reuniting process.
Wristbands are available at the Guest Services Booth located at each of the main entry gates, at the Main Guest Services Room across from Section 102 and at the Guest Services Rooms across from Sections 342, 509 and 534. They are also available in the Club lounges at the Concierge Desks at the top of each escalator.

Dealing with Fan Behavior, Housekeeping, Medical or Maintenance Issues on Game Day
At FirstEnergy Stadium, we continually strive to deliver a pleasurable experience to all fans in attendance. If the behavior of a fan or fans around you is disruptive, or if you have a housekeeping, medical or maintenance issue to report on game day, here are some things you can do to address the situation:

  • Approach a Stadium Representative and alert them of the issue
  • To report an incident anonymously during an event, call or text us at 440.824.6000.
  • When using the Tip Line or sending a text message, be prepared to provide the location and nature of the issue. Stadium personnel will be proactive in addressing your situation.

Guests with Disabilities
Accessible Entrances
All entrances to FirstEnergy Stadium are accessible for fans with disabilities. Signs indicating wheelchair accessible entrances are visible at each gate to expedite your entry. Disables patrons may also access the building through any Suite Entry.

ADA Ticket Exchange

Should a fan need access to a wheelchair space or accessible seating on a temporary basis, accommodations can be made through the Browns Ticket Office prior to the day of the game by calling 440-891-5050. Like other seating in FirstEnergy Stadium, accessible seating is limited and in many cases, completely committed prior to game day. Fan requests made on game day cannot always be met so it is always best to call in advance.

Elevators

Disabled patrons may use the Stadium elevators to get to their seats. Elevators are located on the South side near Sections 102 and 115 and on the North side near Section 136 and 131. If you aren't sure which elevator to take to get to your destination, stop by one of our Guest Services Locations for directions and assistance.

Directions
Should you need assistance locating your seat, stop by any of our Guest Services Locations located at each of the main entry gates, at the Main Guest Services Room across from Section 102 and at the Guest Services Rooms across from Sections 342, 509 and 534. Staff will be ready and able to assist you in finding your destination.