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Stadium: Stadium Policies

The Cleveland Browns Stadium staff and our partners are dedicated to providing a safe and enjoyable experience to all fans in attendance. Please be courteous and respectful to those seated around you and refrain from behavior that interferes with others' ability to enjoy the event. When attending an event at Cleveland Browns Stadium you are required to refrain from the following:

  • Behavior that is socially unacceptable, offensive, unruly, or illegal in nature.
  • Using or displaying foul or inflammatory language or gestures.
  • Verbal or physical harassment of opposing team fans.
  • Throwing objects onto the field.
  • Entering the playing field or interfering with the progress of the game.
  • Failing to follow instructions or refusing to show your ticket stub when asked by a Stadium representative.
  • Attempting to sit in seats for which you are not properly ticketed.
  • Intoxication or other signs of alcohol impairment that results in irresponsible behavior.
  • Excessive standing - please be aware that when you stand, you block the view of the fans behind you. We do not wish to diminish your ability to cheer and enjoy the game; however, your continued standing can interfere with others' ability to enjoy the game from their seats.
  • Smoking- In compliance with chapter 3794 on the Ohio Revised Code, smoking is prohibited in Cleveland Browns Stadium.

Event patrons are responsible for their conduct as well as the conduct of their guests and/or persons using their tickets. Stadium staff will strive to maintain an atmosphere where all fans in attendance can enjoy the event free from the above behaviors. Event patrons and guests in violation of these provisions will be subject to ejection, arrest, and loss of ticket privileges for future events.

If the behavior of a fan or fans around you becomes disruptive or violates the Fan Code of Conduct, the incident should be reported to the nearest Stadium representative. To report an incident anonymously during an event, a call can be placed to the "Tip Line" at 440-824-6000 or Text BROWNS to 78247. On non-event days, fans can reach us at 440-824-6284 or e-mail us at Fansquad@clevelandbrowns.com. These policies will be strictly enforced.

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The Cleveland Browns Thank You For Your Support And Cooperation.

ADMISSIONS POLICY

Stadium gates will open two (2) hours prior to kickoff. To ensure fans' comfort and accordance with local fire safety laws, only fans with a ticket, regardless of age, will be allowed inside the Stadium. Fans are permitted to leave the Stadium and return only in the case of a medical emergency. Fans needing to exit and return into the Stadium must proceed to a First-Aid Station and receive a stamp. Fans will not be permitted to leave the Stadium and return on the same ticket.

ALCOHOL POLICY

Cleveland Browns fans are encouraged to drink responsibly. Proper identification is necessary to purchase any alcoholic beverage. The purchase limit may be reduced and sales may be discontinued at any time at the discretion of Stadium management. Fans will not be allowed to enter the Stadium if they are visibly intoxicated.

  • Disorderly behavior will result in ejection from the Stadium without refund.
  • Fans must be 21 years of age or older to purchase and consume alcohol.
  • All fans under 30 years of age will be required to show I.D.
  • Military I.D.s are not accepted by the state of Ohio.
  • Limit of two beers sold per fan per purchase at concessions.
  • Limit of one beer per fan purchased from a vendor.
  • Alcohol will not be allowed into or out of the Stadium.
  • No plastic bottled beer will be served in the Stadium.
  • Due to liquor license regulations, the movement of alcohol through-out the building is limited. The transportation of alcohol into or out of the following areas is prohibited: Club Lounge City View, Club Lounge Lake View, Suite hallways and elevators.
  • Alcohol sales will end at the conclusion of the third quarter through-out the Stadium (excluding the Suites and Club Lounges).
  • Alcohol sales will end at the conclusion of halftime for any game starting after 6:00 p.m. (excluding the Suites and Club Lounges).
  • The Browns reserve the right to discontinue sales at any time.

ATM MACHINES

National City ATM machines are located across from Sections 112, 129, 139, 148, Team Shop, Legends, South Club-311, North Club-328, 515 and 537.

BANNERS & SIGNS

Banners and signs are permitted, but must be event-related, in good taste, cannot obstruct another fan's view and cannot cover any Stadium signage. They may not contain commercial messages, logos or political endorsements. Signs on poles or sticks, constructed of wood or metal material are also not permitted. Fans are permitted to hang banners and signs that adhere to these guidelines along the field wall. Management reserves the right to confiscate signs that are in violation of Stadium policy.

"BROWNS BUDDY" SYSTEM (Lost Child Program)

This lost person program is designed for parents or guardians bringing children or individuals to the Stadium. In the event that parties become separated, identifying wristbands aid in the reuniting process. These wristbands are available at all Guest Services booths located at each of the four main entry gates, at Main Guest Services Room across from Section 102 and at the Guest Services Rooms on the 500 Level North and 500 Level South.

CAMERA POLICY

Cameras and video cameras (camcorders) are allowed, but must not interfere with another fan's enjoyment of the game. The images reproduced may not be used commercially. Video cameras may not be used to reproduce the game.

DESIGNATED DRIVER PROGRAM 

The "Good Sport" program, sponsored by Budweiser, is part of the Cleveland Browns commitment to public and fan safety. The program offers a giveaway for all Browns home games to promote positive fan behavior. Fans may register to be a designated driver at the Budweiser Good Sport Designated Driver Booths or at any Guests Services location.

ELEVATORS/ESCALATORS

Elevators are reserved for Suite ticket holders, properly credentialed staff and fans with disabilities only. Elevators are located in the Club lobbies across from Sections 104 and 115 on the South side and across from Sections 130/131 and 136/137 on the North side. Escalators in the Club Lounges are reserved for Club seat and Suite ticket holders. Escalators can access the upper West end zone, upper Dawg Pound & upper level seating areas of the Stadium. The escalators are located at the Cleveland Clinic Sports Health Gate and the Northeast Gate entrances. Cleveland Clinic Sports Health Gate escalator accesses: Sections 340-350 and 501-516.Northeast Gate escalator accesses: Sections 317-323 and 524-543.

FAMILY RESTROOMS

Family Restrooms are designated for the exclusive use of fans with small children and fans with disabilities. All Family Restrooms are ADA compliant and have baby-changing tables.

FAN MAIL

All fan mail should be addressed and sent to:
Cleveland Browns Attn: Fan Mail
76 Lou Groza Boulevard
Berea, Ohio 44017

FIRST AID

Cleveland Clinic First Aid
Stations are located in the
following areas:

Lower Level Main Concourse - Sections 127 & 139
Club Level Concourse - Sections 316 & 342
Upper Level Concourse - Sections 508 & 533

FAN CONDUCT

The Cleveland Browns Stadium staff and its Game Day Partners are dedicated to providing a safe and enjoyable game-day experience to all fans in attendance. Please be courteous and respectful to those seated around you and refrain from behavior that interferes with others' ability to enjoy the game. Game Day Staff members will strive to maintain a fan-friendly environment, free from the following behaviors:

  • Using foul, inflammatory or socially unacceptable language or gestures.
  • Throwing objects onto the field.
  • Interfering with other fans' ability to enjoy the game.
  • Wearing of obscene or indecent clothing.
  • Entering the playing field or interfering with the progress of the game.
  • Refusing to show your ticket stub when asked by a Stadium representative.
  • Attempting to sit in seats for which you are not properly ticketed.
  • Excessive standing - please be aware that when you stand, you block the view of the fans behind you. We do not wish to diminish your ability to cheer and enjoy the game, however, your continued standing can interfere with others' ability to enjoy the game from their seats.
  • Smoking - In compliance with Chapter 3794 of the Ohio Revised Code, smoking is prohibited in Cleveland Browns Stadium.

Anyone in violation of these guidelines is subject to ejection, arrest and loss of ticket privileges for future games.

If the behavior of a fan or fans around you becomes disruptive or violates the Fan Conduct Policy, the incident should be reported to the nearest Stadium representative. To report an incident anonymously, a call can be placed to the "Tip Line" at 440.824.6000.

GUEST SERVICES

There are seven (7) Guest Services locations. They are located at each of the four main entry gates, and across from Sections 102, 509 and 534 to assist fans with Lost & Found, lost children, Stadium directions, emergencies, general information and accommodations for fans with disabilities. They are staffed with knowledgeable attendants ready to assist fans needing information.

LOST & FOUND

Any items found should be turned in immediately to a Guest Services booth. To inquire about lost items, contact Lost & Found at 440.824.3362. (TTY users should use the Ohio Relay Service tocontact this number.)

LOST CHILDREN & FANS

Lost children and fans should be taken to any Guest Services booth located at each of the four main entry gates, and across from Sections 102, 509 and 534 or contact the nearest uniformed police officer for assistance. Parents looking for a lost child should be directed to the nearest Guest Services booth. Fans of any age should have their ticket stub with them at all times to facilitate locating their seats and/or members of their party. Child I.D. wristbands are available at all Guest Services booths. Also see "Browns Buddy" System on Page 5.

PROHIBITED ITEMS

In conjunction with NFL security, fans entering the games will be screened for banned objects in two stages. First, there will be a bag and coat check, followed by a limited-body pat-down. Please plan on allowing extra time to enter, and we thank you for your patience and understanding.  

Please come early to avoid delays and speed the entrance for all fans:

  • Weapons: No weapons are allowed in the Stadium. Possession of a firearm or a weapon is strictly forbidden.
  • Aerosol cans
  • Alcoholic beverages
  • Animals (except assistive animals for fans with disabilities)
  • Bags or backpacks
  • Balloons (air & helium)
  • Beach balls
  • Bottle caps
  • Cans, bottles, bottled or boxed liquids
  • Commercial audio/video recording equipment and tripods
  • Confetti or glitter
  • Coolers of any kind, including small soft pack coolers
  • Ice chests
  • Fireworks or missile-like objects
  • Footballs
  • Frisbees
  • Illegal substances
  • Knives
  • Large purses
  • Large camera cases
  • Laser lights & pointers
  • Mace/pepper spray
  • Noisemaking devices: i.e., air horns, bells, bullhorns, thundersticks, whistles, etc.
  • Plastic bottles
  • Sticks, poles, bats or clubs
  • Strollers
  • Thermoses
  • T-shirts or clothing items with vulgar language or phrasing
  • Umbrellas

The following items will be permitted, but are subject to inspection:

  • Binoculars (with or without a case)
  • Cameras and video equipment are allowed, but must not interfere with another fan’s enjoyment of the game. The images reproduced may not be used commercially.
  • Diaper bags (only if accompanied by a child)
  • Medium-sized purses and fanny packs (no larger than 8? high x 10? wide x 14? long)
  • Radios (no larger than the size of a football and with an earpiece)
  • Seat cushions

Please note that all personal belongings will be subject to inspection upon entry into the Stadium. Prohibited items that are discovered during security inspections at the Stadium entrances will not be allowed in the Stadium. Unlawful items that are discovered during inspections are subject to being confiscated, and the person in possession of those items is subject to arrest. Ejection from the game will be without refund and may result in the loss of PSL/season ticket privileges. The Cleveland Browns will not hold/check items for fans and are not responsible for items left behind, lost, stolen or damaged.

You and your belongings may be searched upon entry into the Stadium. By tendering this ticket and entering the Stadium, you consent to such searches and waive any related claims that you might have against the NFL, its member clubs, their affiliates and Stadium landlord or their agents. If you elect not to consent to the searches, you will be denied entry into the Stadium.

PUBLIC ADDRESS ANNOUNCEMENTS

Announcements on the public address system must be limited to bona fide medical and police emergencies.

PUBLIC TRANSPORTATION

An RTA Station accesses the Stadium on the Southwest corner near Cleveland Clinic Sports Health Gate. Due to limited parking, we encourage guests to use the RTA for convenience. Information can be obtained by calling RTA at 216.621.9500 or going to www.gcrta.org.

RADIOS & TELEVISIONS

Hand-held radios and televisions are permitted as long as you listen with an earpiece or headphones.

RE-ENTRY POLICY

Re-Entry into the Stadium is prohibited. Fans may NOT leave the Stadium and re-enter during any event. Please see "Admission Policy."

SECURITY

Event Staff, uniformed police officers and sheriff's deputies will be positioned throughout the Stadium. Should you require assistance, please contact the nearest Event Staff, uniformed police officer or sheriff's deputy, or go to the nearest Guest Services location. The appropriate person or agency will then be dispatched to assist you.

SMOKING POLICY

In compliance with Chapter 3794 of the Ohio Revised Code, smoking is prohibited in Cleveland Browns Stadium.

STADIUM RENTAL & EVENT SPACES

The Club Lounge City View, Club Lounge Lake View and Party Suites offer ideal banquet facilities for groups of 20 to 1,500 guests to host your special event. Available for rental during non-game/event days, the spectacular lake and city views offer a memorable setting for your affair. For date availability and pricing, please contact Levy Restaurants at 440.824.3517.

For Legends date availability and pricing, please contact SportService at 440.824.3405.

STADIUM TOURS

Stadium tours are available from April through November. Please e-mail tours@clevelandbrowns.com or call (440) 824-3361 for more information.

STAIRS

For the convenience of our fans, stairways are located on the north, south, east and west sides of the Stadium.

North – Stairways are located in the elevator lobbies across from

Sections 130/131 and 136/137. This stairway gives access to all levels of the Stadium on the north side only.

South – Stairways are not accessible from the main concourse; they are only accessible from levels 200 thru 500 on the south side only. From the 200 level down, these stairways lead directly to the outside of the Stadium on the ground level. Once outside the Stadium there is no re-entry.

East – Stairways are located across from Sections 117/118 and 122/123. These stairways give access to the Upper Dawg Pound (Sections 317-323) and Legends.

West – Stairways are located across from Sections 149/150 and 144/145. These stairways give access to the Upper West End Zone (Sections 340-350).

STROLLERS

Strollers will not be permitted inside Cleveland Browns Stadium.

TELEPHONES

Accessible and TTY public telephones are located throughout the Stadium on all levels. An Event Staff team member can direct you to the locations.

TICKET RESALE (SCALPING)

The sale of tickets on Stadium property is prohibited by anyone other than the Cleveland Browns, Cleveland Browns Stadium, and its authorized agents without the express written consent of the Cleveland Browns. Violators are subject to arrest and confiscation of tickets without refund. Loss of PSL and/or season ticket privileges may occur if the ticket being sold is a season ticket.

TIP LINE

In a continuing effort to bring our fans a safe and fan-friendly Stadium environment, the Cleveland Browns have established a "Tip Line." The Tip Line is for fans to anonymously report incidents or fan misbehavior (i.e., intoxicated individuals, altercations, abusive language, fans throwing objects, etc.) that they witness during the game. Fans can expect "real-time" reactions from the Stadium security personnel after placing a call to the Tip Line. If you witness an incident or fan behavior that you would like to report to Stadium security, please call 440.824.6000. Please be prepared to state the location and nature of the problem. This line is for use on game days only. In the event of an emergency, notify an Event Staff team member or uniformed police officer in your area.