Game Day Information

Raiders vs Browns: Need to Know Game Day Information

GAME DAY INFORMATION

TICKET OFFICE OPENS: 9:00 AM | GATES OPEN: 11:00 AM | KICKOFF: 1:00 PM

The Raiders vs Browns game is presented by Sherwin-Williams. This game is a mobile-ticketed event. Please review the new game day procedures and stadium restart plan before arrival to FirstEnergy Stadium.

IMPORTANT COVID-19 PROTOCOLS

  • Face coverings are mandatory upon entrance/exit and while inside of FirstEnergy Stadium at all times and throughout egress for individuals age 10+
  • Maintain physical distancing - 6ft apart
  • Frequently wash or use hand sanitizer

MOBILE TICKETING & ENTRY INTO FIRSTENERGY STADIUM

Your phone is your game ticket. You can access your mobile tickets through the Browns mobile app (download it by clicking here).

Please Note: There are important login changes for 2020 to keep your account safer than ever. The first time you log in you will be asked to reset your password and verify your phone number and email address. View instructions here >>

TO EXPEDITE AND ENSURE SAFE ENTRY INTO FIRSTENERGY STADIUM

MOBILE TICKETING

  • Be sure you have updated to the latest version of the Browns mobile app
  • Log in to the ticketing section in the Browns mobile app using your Cleveland Browns Account Manager information prior to arriving at the gate and select 'View Barcode' to display your mobile ticket for the ticket scanner
  • It is recommended that you join the 'Stadium WiFi' network (no password required) as you approach the gates
  • iOS and Android users are encouraged to add their ticket to their mobile wallet at least 24 hours prior to the game. This will enable tap and go at the gate. When you arrive, open your ticket in your 'wallet' (there will be no visible barcode on your ticket), hold your phone near the scanner and you're all set
  • Note: Apple requires your phone to be protected with a passcode, touchID, or FaceID in order to use Apple Wallet. Click here for instructions on enabling passcode
  • Printed tickets are not available for this game
  • Screenshots of your tickets will not work for stadium entry

TOUCHLESS EXPRESS ENTRY

We are now offering touchless Express Entry into FirstEnergy Stadium making fan access a seamless experience. Click here for more details and to complete the enrollment process. When you arrive at the stadium after successfully registering and submitting photos, you'll be able to save time by using the Express Entry lanes, which are located at each gate.

ENTER THROUGH YOUR DESIGNATED GATE/ZONE

All fans are now required to enter FirstEnergy Stadium through their designated gate/zone and during their recommended time. Fans will receive this information upon receiving and opening their ticket in the Browns mobile app.

If you are unable to access your tickets via the Browns mobile app, you can access them via the web version of Account Manager or the Ticketmaster app (if you purchased your tickets directly from Ticketmaster.com).

TRANSFERRING YOUR TICKETS

You will want to transfer any of your tickets directly to your recipient prior to arriving to the gate. After logging into the app, select the "Transfer" button and send tickets directly to them.

QUESTIONS?

If you experience any difficulty accessing your tickets through the Browns mobile app when you arrive at the stadium, please visit the Ticket Office (south side of the stadium next to the Browns Pro Shop, opens at 9:00 AM). For more detailed information on mobile ticketing click here. If you have any further questions regarding mobile tickets, please contact us via email at tickets@clevelandbrowns.com or phone at 440-891-5050.

CASH-TO-CARD

FirstEnergy Stadium is now a cashless venue for all transactions, including concession stands, the Browns Pro Shop, parking and more. Cash-to-card kiosks are available at sections 113, 130, 138, 147, 312, 329, 513, 542. Fans will be able to insert cash into the machines and will receive a pre-paid card that can be used both within FirstEnergy Stadium and other places outside of the stadium.

EXPRESS MOBILE ORDERING NOW AVAILABLE

Skip the concessions line and order your food and drink through the Browns mobile app on the Tickets tab! Mobile ordering is available stadium wide as each zone will have a dedicated C-Town Eats pick up window. Locations listed below.

In order to take advantage of this new feature, you must be on the latest version of the Browns mobile app.

PARKING

All ticket holders will have the opportunity to purchase parking for tomorrow's game. We have 2 lots available. Click here to purchase you game day parking pass.

GAME ENTERTAINMENT

NATIONAL ANTHEM: Students of the Stay In The Game Network and the Cleveland Metropolitan School District All-City Arts Program

COLOR GUARD: Ohio Army and Air National Guard

DAWG POUND CAPTAIN: Ashley Stock, the Director of Programming and Clinical Operations at Providence House, Hats Off To Our Heroes Contest Winner

"STAY IN THE GAME! KEEP LEARNING, EVERY DAY" NETWORK

To further raise awareness for the "Stay in the Game! Keep Learning, Every Day" Network, the Browns will highlight the initiative's commitment to promoting equal educational opportunities for all students and school districts, as well as combating chronic absenteeism, throughout Sunday's home game against the Las Vegas Raiders.

Fans are encouraged to support the "Stay in the Game!" initiative and its efforts to address the digital divide by donating gently used desktop computers, laptops, monitors and other computer accessories to be refurbished and redistributed by PCs for People to low-income families. For more details on PCs for People – a non-profit organization that provides affordable computers, computer repair, and internet service to low-income families and nonprofits across the country – and their processes, click here. On gamedays throughout November, drop-off locations will be located near the bag-check tents on the northeast and southwest corners of the stadium.

SEASON TICKET MEMBER BENEFIT CARD

This year, your Season Ticket Member Benefit Card is accessible in the Browns app on the tickets tab! Scan yourBenefit Card for all stadium purchases to be entered for a chance to win a $200 Visa gift card courtesy of Fifth Third Bank!

BROWNS MERCHANDISE & MEMORABILIA

BROWNS PRO SHOP

The Pro Shop is located at 100 Alfred Lerner Way, south side of the stadium, next to the ticket office. Sunday the Pro Shop is open from 9:00 AM – half hour after the game.

Fans interested in making purchases from the main Pro Shop are encouraged to enter the store via Alfred Lerner Way before entering the stadium. If fans enter the gates and wish to make Pro Shop purchases, portable stores will be set up in each zone to accommodate fan needs. After entering the stadium, fans will not be able to access the main Pro Shop on the south side of the stadium due to new stadium protocols.

As a reminder, all transactions must be made using a credit card or via other electronic payment options available as FirstEnergy Stadium is now a cashless venue.

BROWNS MEMORABILIA AUCTION BOOTHS

Courtesy of Ohio Sports Group, Browns memorabilia will be up for auction at each home game, including pieces representing past and present players and moments.

Auction booths are located near Section 308 and Section 332 for the 7UP City Club and Lake Club, respectively. Auctions start when gates open and bidding closes at the beginning of the 3rd quarter.

50/50 RAFFLE SUPPORTED LOCALLY BY NEWS 5

The 50/50 raffle supports kids in the community and 100% of the net charitable proceeds from the raffle will be donated to the Stay in the Game! Network and Shoes and Clothes for Kids (SC4K), a Cleveland-based non-profit organization. Both programs aim to increase school attendance and engagement, by keeping students in-school and learning every day so they can succeed in the classroom and in life. Learn more about these programs by visiting Get2School.org and SC4K.org.

WHERE TO PURCHASE 50/50 RAFFLE TICKETS

  • New this year, fans all throughout Ohio will have a special opportunity to purchase 50/50 raffle tickets digitally all throughout the 2020 Cleveland Browns season (some exclusions apply)
  • Fans 18 years and older may purchase tickets through the Browns mobile app or by visiting Browns5050.com
  • During home games, uniformed sellers will be at kiosk locations throughout FirstEnergy Stadium during the game.

For more information about the 50/50 raffle click here.

FAN HEALTH PROMISE

Through the "Fan Health Promise" fans must self-conduct a COVID-19 prescreening on game day, including a temperature check and questions related to COVID-19 symptoms and potential exposure. Fans will also be required to agree to the "Fan Health Promise" prior to receiving access to their tickets. For more information, click here.

OTHER INFORMATION

FIRSTENERGY STADIUM WIFI

Join 'Stadium WiFi' network (no password required)

FIRSTENERGY CHARGING STATIONS

  • Main Concourse Sections: 101, 115, 129, 138
  • Club Level: West & East End Zone, 341

PORTABLE PHONE CHARGERS

If your phone battery is drained and you don't want to miss a minute of the action, try out our new portable phone charging solution. These battery packs can be rented during the game from one of our kiosks for as little as $1.

  • Lower Concourse Sections: 101, 102, 113, 117, 124, 132, 138, 141
  • Club Level: 305, 329
  • Upper Level Sections: 502, 513, 533, 538

STADIUM MAP

To view the current layout of FirstEnergy stadium, click here.

ACCESS TO NFL REDZONE

If you are connected to FirstEnergy Stadium's free wi-fi, you will receive complimentary access to the NFL RedZone on your mobile device through the Browns mobile app. You can access RedZone by tapping 'featured' then 'Watch RedZone inside FEStadium'.

FIRSTENERGY STADIUM CLEAR BAG POLICY

Backpacks, fanny packs and purses are not permitted in the stadium. Items permitted: clear plastic totes, one-gallon clear plastic storage bag, small clutch bag the size of your hand. Click here to view full clear bag policy.

BAG CHECK

Bags that do not meet the FirstEnergy Stadium's clear bag qualifications may be taken to the Bag Check Tents located at the southwest gate or in the northeast corner outside the stadium. Fans may check their bags from pregame through 60 minutes after kickoff with a $10 (cash or credit card accepted) contribution to the Downtown Cleveland Alliance, which manages the Bag Check Tent. Unclaimed bags will be returned to the FirstEnergy Stadium lost and found.

PROHIBITED ITEMS

In accordance with the NFL's security guidelines, fans entering FirstEnergy Stadium will be screened for banned objects. Click here to view a list of prohibited items.

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