Ticketing Terms & Conditions
Ticketing Terms & Conditions
Published February 23, 2022
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CLEVELAND BROWNS TICKET TERMS AND CONDITIONS
These Ticket Terms and Conditions ("Terms") include (1) General Provisions which apply to all Ticket holders, and (2) Season Ticket Provisions which apply to Season Ticket purchases, including an Auto-Renewing Season Ticket Payment Plan and Payment Authorization which apply only if I pay for my Season Ticket via an Auto-Renewing Plan.
DEFINITIONS: "I," "me," and "my" mean the Ticket licensee identified on the associated Invoice (whether person or entity) and/or any holder of a Ticket. ""You," "your", "Cleveland Browns" and "Browns" mean, collectively, Cleveland Browns Football Company LLC and Cleveland Browns Stadium Company LLC d/b/a the Cleveland Browns. "Ticket" means, as applicable, either (i) a ticket for a Browns game played at the stadium then designated by the Browns as the home stadium ("Stadium") or (ii) a ticket for a non-game Browns event at the "Facility" (defined as the Stadium or such other location designated by the Browns). "Invoice" means the applicable season's invoice and any revised invoice for that season (as described below) and any written timetable of scheduled payment amounts and due dates for that season disclosed to me by the Browns. "Season Ticket" means an indivisible revocable license issued annually by the Browns that provides me Tickets to attend all pre‐season and regular season Browns home games during the applicable NFL Season at the Stadium. "Payment Plan" means the agreement to purchase a Season Ticket in installments and includes both Auto-Renewing Season Ticket Payment Plans (also known as Auto-Renewing Plans) and Non-Auto-Renewing Season Ticket Payment Plans (also known as Non-Auto-Renewing Plans).
Section 1: General Provisions Applicable to all Ticket Holders
Please consult your doctor regarding your medical circumstances and for the most up-to-date information on COVID-19.
ACKNOWLEDGEMENT OF COVID-19 RELATED RISKS. I understand that (a) the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation, or variation thereof, "COVID-19") is an extremely contagious disease that can lead to severe illness and death, and there is an inherent danger and risk of exposure to COVID-19 in any place where people are present; (b) precautions, including the protocols that will be implemented from time to time by the Browns ("Facility Protocols"), cannot eliminate the risk of exposure to COVID-19; (c) while people of all ages and health conditions can be and have been adversely affected by COVID-19, according to public health authorities (i) people with certain underlying medical conditions are or may be especially vulnerable, including, but not limited to, people with chronic kidney disease, chronic obstructive pulmonary disease, moderate to severe asthma, liver disease, compromised immune systems (including as a result of organ transplant), obesity, serious heart conditions, sickle cell disease, and type 2 diabetes, and (ii) the risk of severe illness from the contraction of COVID-19 increases steadily with age, and contracting COVID-19 can result in the further transmission of COVID-19 to my spouse, family members, and other contacts ("Related Persons"); and (d) exposure to COVID-19 can result in being subject to quarantine requirements, illness, disability, other short-term and long-term health effects, and/or death, regardless of age or health condition.
ACKNOWLEDGEMENT OF INHERENT RISK IN ATTENDING SPORTING EVENTS. I recognize and accept the inherent risk before, during or after a game, including the risk of contracting a communicable disease or illness, the risk of physical injury or death, however caused, whether by players, by other people or by objects such as balls entering the spectator area, or otherwise, and the risks of lost, stolen or damaged property.
VOLUNTARY ASSUMPTION OF RISK. I UNDERSTAND AND, ON BEHALF OF MYSELF AND ANY MINORS WHO ACCOMPANY ME, KNOWINGLY AND VOLUNTARILY ASSUME ALL RISKS INCIDENT TO THE GAME AND RELATED EVENTS, INCLUDING MY ENTRY INTO, AND PRESENCE IN, THE FACILITY OR ITS ENVIRONS, WHICH MAY INCLUDE AN INCREASED RISK OF EXPOSURE TO ILLNESS (INCLUDING, WITHOUT LIMITATION, COVID-19), PERSONAL INJURY, DISABILITY, OTHER SHORT-TERM OR LONG-TERM HEALTH EFFECTS, AND/OR DEATH, WHICH MIGHT RESULT FROM THE ACTIONS, INACTIONS, OR NEGLIGENCE OF MYSELF, ANY OF THE RELEASEES (AS DEFINED BELOW), OR OTHER THIRD PARTIES. I ACCEPT PERSONAL RESPONSIBILITY FOR ANY AND ALL DAMAGES, LIABILITY, AND OTHER LOSSES THAT I OR ANY OF MY RELATED PERSONS MAY INCUR IN CONNECTION WITH THE FOREGOING RISKS.
RELEASE, WAIVER OF LIABILITY, AND COVENANT NOT TO SUE. ON BEHALF OF MYSELF, ANY MINORS WHO ACCOMPANY ME, AND EACH OF MY RELATED PERSONS, I HEREBY KNOWINGLY, VOLUNTARILY, IRREVOCABLY, AND FOREVER RELEASE, WAIVE, AND DISCHARGE (AND COVENANT NOT TO SUE), EACH AND ALL OF THE RELEASEES FROM (OR WITH RESPECT TO) ANY AND ALL CLAIMS, SUITS, CAUSES OF ACTION, AND CLAIMS FOR DAMAGES, WHETHER PAST, PRESENT, OR FUTURE, AND WHETHER KNOWN OR UNKNOWN, INCLUDING, BUT NOT LIMITED TO, CLAIMS ARISING OUT OF OR IN CONNECTION WITH MY DEATH, PERSONAL INJURY, ILLNESS, DISABILITY, SUFFERING OF SHORT-TERM OR LONG-TERM HEALTH EFFECTS, OR LOSS OF OR DAMAGE TO PROPERTY, WHICH I OR ANY OF MY RELATED PERSONS MAY HAVE OR HEREAFTER ACCRUE AGAINST ANY OF THE RELEASEES AS A RESULT OF OR THAT RELATE IN ANY WAY TO (I) MY EXPOSURE TO COVID-19; (II) MY TRAVEL TO AND FROM, ENTRY INTO, OR PRESENCE WITHIN, THE FACILITY OR COMPLIANCE WITH THE FACILITY PROTOCOLS OR ANY OTHER POLICIES OR PROTOCOLS APPLICABLE TO THE FACILITY; (III) ANY INTERACTION BETWEEN ME AND ANY PERSONNEL OF ANY OF THE RELEASEES PRESENT AT THE FACILITY (INCLUDING, WITHOUT LIMITATION, ANY USHERS, TICKET-TAKERS, EVENT SECURITY, HEALTH AND SAFETY PERSONNEL, OR CLEANING, CONCESSIONS, OR PARKING PERSONNEL); OR (IV) ANY OF THE RISKS IDENTIFIED IN THE PRECEDING PARAGRAPHS OF THIS SECTION, IN EACH CASE WHETHER CAUSED BY ANY ACTION, INACTION, OR NEGLIGENCE OF ANY RELEASEE OR OTHERWISE.
DEFINITION OF "RELEASEE": (I) THE BROWNS, (II) NATIONAL FOOTBALL LEAGUE AND ITS AFFILIATES ("NFL"), THE MEMBERS OF THE NFL AND EACH OF THE NFL TEAMS OPERATED BY THEM, AND EACH OF THEIR RESPECTIVE DIRECT AND INDIRECT AFFILIATES, MEMBERS, ADMINISTRATORS, DESIGNEES, LICENSEES, AGENTS, OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, SPONSORS, INVITEES, AND CONTRACTORS (AND ALL EMPLOYEES OF SUCH CONTRACTORS), AND OTHER PERSONNEL (COLLECTIVELY, TOGETHER WITH BOTH (I) AND (II), THE "NFL PARTIES"); (III) THE DIRECT AND INDIRECT OWNERS, LESSEES, AND SUBLESSEES OF THE FACILITY; (IV) CONCESSIONAIRES, MERCHANDISERS, OTHER VENDORS, AND ALL OTHER CONTRACTORS PERFORMING SERVICES AT THE FACILITY; (V) OTHER THIRD PARTIES PRESENT AT OR FROM TIME TO TIME BROUGHT TO THE FACILITY (INCLUDING, WITHOUT LIMITATION, MEDICAL PERSONNEL); AND (VI) ANY PARENTS, SUBSIDIARIES, AFFILIATED AND RELATED COMPANIES, AND OFFICERS, DIRECTORS, OWNERS, MEMBERS, MANAGERS, PARTNERS, EMPLOYERS, EMPLOYEES, AGENTS, CONTRACTORS, SUB-CONTRACTORS, INSURERS, REPRESENTATIVES, SUCCESSORS, AND/OR ASSIGNS OF EACH OF THE FOREGOING ENTITIES AND PERSONS, WHETHER PAST, PRESENT, OR FUTURE, AND WHETHER IN THEIR INSTITUTIONAL OR PERSONAL CAPACITIES.
I understand that the RELEASE, WAIVER OF LIABILITY, AND COVENANT NOT TO SUE, given above, is a material inducement for my admission to and continued presence at the Facility and that the Browns, other NFL Parties, and the other Releasees are relying upon it; I further agree that no oral representations, statements, or inducements contrary to anything contained herein have been made by any of the Browns, other NFL Parties, or other Releasee.
FAN HEALTH PROMISE. To help mitigate the risk of transmission of COVID-19 and other contagious illnesses, I agree that, on behalf of myself and anyone for whom I've obtained a Ticket, each such Ticket holder will not attend the Event (defined below) if such Ticket holder has tested positive for COVID-19 within 14 days prior to the Event or, unless fully vaccinated against COVID-19 (as defined by the CDC), any of the following is true on the Event date:
- within the prior 14 days, such Ticket holder has been exposed to someone who has tested positive for COVID-19, or as subject to a federal or local travel or quarantine advisory due to COVID-19; or
- within the prior 48 hours, such Ticket holder has experienced symptoms of COVID-19 (e.g., a fever of 100.4⁰F or higher, cough, shortness of breath or difficulty breathing, chills, repeated shaking, muscle pain/achiness, headache, sore throat, loss of taste or smell, nasal congestion, runny nose, vomiting, diarrhea, fatigue or any other symptoms associated with COVID-19 identified by the CDC) (anyone who is fully vaccinated but experiences any of the above symptoms within 48 hours before the Event should nevertheless consult a healthcare provider and get tested for COVID-19 before attending).
POLICIES. Each Ticket is a revocable license that only grants entry into the Facility for the specified event (each, an "Event"), with no right of reentry. For Events that are games, the Ticket may specify a seat or standing location for the designated Event, and I may be relocated to a different seat in the sole discretion of the Browns and its affiliates, the NFL, and/or the Facility (collectively, "Management"), and no such relocation shall entitle me to a refund or any other remedy if I am relocated to a seat of comparable face value. I, on behalf of myself and any minors who accompany me when seeking entry to the Facility pursuant to this license, agree that this license is subject to these Terms, the terms on the Ticket (the "Ticketback Terms") and the Facility Policies (defined below). Any Ticket holder who behaves in an unruly or disruptive manner, including, but not limited to, foul language, intoxication, physical or verbal abuse of other fans, Browns or Facility employees, game officials, players or coaches, or other violations of the Cleveland Browns Fan Code of Conduct, whether during, before or after an Event (including via telephone or in person) may be asked to leave the Facility and may be subject to other consequences. I am responsible for such behavior by anyone using my Ticket and any damage to the Facility caused by such Ticket holder except ordinary wear and tear. The Browns reserve the right to restrict entry to Season Ticket member events, including Browns games, in accordance with the Browns Fan Code of Conduct and NFL policy. I must comply with all the Browns' and Facility policies, including security policies, health and safety policies and assessments, gate and bag policies, the Fan Code of Conduct, the NFL Bag Policy, and Prohibited Items policy, and other policies found on www.clevelandbrowns.com (collectively, the "Facility Policies"), all of which are incorporated into these Terms and which may be updated from time to time. When seeking entry, I and my belongings may be searched or assessed and prohibited items may be confiscated. I consent to and waive all claims relating to such searches and assessments, and if I do not consent to them, Management has the right to deny admission or to eject me from the Event without refund.
REVOCATION. Management may revoke a Season Ticket, Ticket, and therefore Event admission, at any time. If Management revokes my Season Ticket or Ticket because of account ownership disputes or without cause, my exclusive remedy is a refund of amounts paid for which no corresponding benefits have been provided as determined by the Browns. If Management revokes a Season Ticket or a Ticket for cause, due to default, I am not entitled to a refund. Default includes (1) failing to make timely payment, and (2) violating any other provision of these Terms or any Facility Policies or Browns or NFL policies, including those referenced above, which may be amended from time-to-time. I agree that demand for Season Tickets and Tickets is variable, and may depend on the Browns' performance, scheduling, and other factors. I agree it is impossible to determine, at the time I agree to these Terms, the damage and loss the Browns would incur if I default. Therefore, without limiting any of the Browns' rights, if I do not pay the Browns by the due date and do not cure such nonpayment within ten (10) days of written notice or within thirty (30) days without notice, or if a Season Ticket or Ticket is revoked due to other default, the Browns reserve the right, in its discretion, to (a) cancel any unissued tickets, (b) deactivate any tickets issued to future games, (c) retain all sums paid, and/or (d) be entitled to receive payment in full. My default may impact the rights and benefits I receive under my PSL Agreement, if applicable, and shall entitle Management to pursue all legal remedies available. The Browns have no duty to mitigate damages incurred due to my default. The Browns may delay enforcing or not enforce any of its rights under this Agreement without losing or waiving any of them.
PAYMENTS. If my payment is reversed, disputed or otherwise not credited to the Browns, to the extent permitted by law and without limiting any other rights or remedies available to the Browns, I will be personally responsible for such payment and for any collection costs and attorneys' fees incurred by the Browns. All sales are final, and no refunds of payments or deposits, or exchanges, will be made except as provided for herein or in the Browns' sole discretion. Management is not responsible for lost, stolen, destroyed, duplicated, or counterfeit tickets and may refuse to honor such tickets.
RESCHEDULED, UNAVAILABLE AND FUTURE GAMES. The date and time of the Event (and the opening of the gates) are subject to change by Management in its sole discretion, and no such change shall entitle me to a refund or other remedy if I cannot attend or for any other reason. In the event that I purchased a Season Ticket and fewer than ten (10) total preseason or regular season home games are played at the Stadium during the season, whether because of a labor dispute, strike, Act of God, or any other reason, the Browns will either (1) reduce the total amount due for the Season Ticket by the Ticket cost of the game(s) not played at the Stadium, as determined by the Browns and variable by game (the "Unplayed Game Value"); (2) issue a credit to my membership account for the Unplayed Game Value; or (3) at my written request to the following address, issue a refund in the amount of the Unplayed Game Value: The Membership Services Department, Attn: Unplayed Game Refunds, 76 Lou Groza Blvd., Berea, OH 44017. For all other Tickets purchased, my sole and exclusive remedy if an Event is cancelled and not replayed, or is otherwise unavailable to me for any reason other than my default, is a refund of up to the face value of the Ticket as set by Management (the "Face Value"). Nothing herein, including without limitation the Browns' issuance of Tickets, shall operate as or constitute any representation, warranty, covenant or guarantee by the Management that any number of games shall be open to the public, played at the Stadium or other Facility, or played before a full capacity audience, and no Releasee shall have any liability whatsoever with respect to any unplayed or unavailable games or unavailable Events other than as expressly set forth in these Terms. Nothing in a Ticket, a Season Ticket, a Payment Plan, an Invoice, or these Terms grants a right to postseason games, future games, events, or anything other than the Event(s) included in the Season Ticket or indicated on a Ticket I have purchased and paid for, subject to the remainder of these Terms.
LIMITATION OF LIABILITY. IN NO EVENT SHALL RELEASEES BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY AMOUNT PAID IN EXCESS OF EITHER THE UNPLAYED GAME VALUE FOR A SEASON TICKET OR FACE VALUE FOR A TICKET. Further, Management's liability for any breach of these Terms (which include the Ticketback Terms and the Facility Policies) shall not exceed the Unplayed Game Value or Face Value.
RESTRICTIONS. I agree not to create, transmit, display, distribute, exploit, misappropriate or sell (or aid in such activity) (1) any description or account (in any form, whether text, data or visual, and including, without limitation, play-by-play data) of the game or related events (collectively, the "Descriptive Data") for any commercial or non-personal, purpose; (2) any photographs, images, videos, audio or other form of display or public performance or reproduction of any portion of the game or related events (the "Works"); or (3) livestreams of any portion of the game or related events (the "Livestreams"). Tickets are not redeemable for cash and may not be used for any commercial or trade purposes (e.g., resale for non-personal, business use; advertising; promotions; contests; sweepstakes; giveaways; gambling or gaming activities) without the express written consent of the Browns and/or the NFL. Use of Ticket(s) in violation of any law, including the unlawful resale or unlawful attempted resale of this ticket, is prohibited and will result in seizure, revocation and/or forfeiture of the Ticket license and/or Season Ticket without refund or compensation.
USE OF IMAGE. I grant the Browns and the NFL an exclusive worldwide, irrevocable, perpetual, sub-licensable, royalty-free license to all rights associated with the Works, the Livestreams, and, to the extent permitted by law, the Descriptive Data. I grant irrevocable permission to the Browns and NFL (and their respective sponsors, licensees, advertisers, broadcasters, designees, partners, and agents) to use, publish, distribute, edit, modify and/or alter my image, likeness, voice, actions and statements in any medium including, without limitation, any audio, video, film, photographs, social media, exhibition, transmission, publication or reproduction of the Event for any purpose without further authorization or compensation, and waive all claims and potential claims relating to such use unless prohibited by law.
ACCOUNT OWNERSHIP AND TRANSFER. Membership accounts, account numbers, Payment Plans, and a Season Ticket are not transferable except as permitted by the Browns or in my PSL Agreement, if applicable. The member name under which an account has been established may not be changed (unless required by law or otherwise permitted by the Browns), with the following exceptions: legal name change, change in marital status, change in business name, or sale of business. The accountholder is responsible for providing the Browns with up-to-date contact information; the failure to provide up-to-date contact information may affect my rights and benefits outlined herein. All requests for account information changes must be submitted in writing. Only one (1) individual or entity shall be listed as the accountholder on the account.
PSL AGREEMENT. Except with respect to the Arbitration Agreement, if any terms and conditions contained herein conflict with my PSL Agreement, the terms and conditions in the PSL Agreement shall prevail.
COMMUNICATIONS. I authorize you and your affiliates, agents, and service providers (collectively, "Messaging Parties") to contact me using automatic dialing systems, artificial or prerecorded voice messages, texts, email, or similar methods to provide you with information about these Terms, including information about payments and Events. I authorize the Messaging Parties to make such contacts using any telephone numbers (including wireless numbers) or email addresses I supply to the Messaging Parties, even if I am charged for the contact by my service provider. I expressly authorize the Messaging Parties to monitor and record my calls. To withdraw this authorization, contact the Browns at (440) 891-5050, or Cleveland Browns, Attn: Marketing Opt-Outs, 76 Lou Groza Blvd., Berea, OH 44017.
INDIVIDUAL ARBITRATION AGREEMENT AND CLASS ACTION WAIVER ("Arbitration Agreement"). The Browns and I hereby agree to resolve any and all claims, controversies and disputes, except for claims filed in a small claims court that proceed on an individual, confidential, non-representative basis, including, but not limited to those relating in any way to any these Terms and/or any Tickets, memberships, Season Tickets, payment plans (including, without limitation, the Auto-Renewing Season Ticket Payment Plan if applicable), Invoices, games, Events, marketing efforts, promotions, or any of our dealings with one another during any current or future season (individually and collectively, the "Claims"), through BINDING INDIVIDUAL, CONFIDENTIAL, ARBITRATION. Either party to this Agreement may also remove a case filed in Arbitration to a small claims court with jurisdiction, at their individual discretion. All issues are for the arbitrator to decide, except that issues relating to the validity, enforceability, and scope of this Arbitration Agreement, including the interpretation of Class Action Waiver paragraph below, must be determined by the court and not the arbitrator. This Arbitration Agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 ("FAA"), and not by state law.
CLASS ACTION AND COLLECTIVE ARBITRATION WAIVER: If I do not reject this Arbitration Agreement, I understand that I am agreeing to RESOLVE ANY AND ALL OF MY CLAIMS, CONTROVERSIES, AND DISPUTES ON A BINDING INDIVIDUAL BASIS. I ALSO HEREBY AGREE NOT TO PARTICIPATE IN ANY CLASS ACTION, PRIVATE ATTORNEY GENERAL ACTION, CLASS, JOINT, CONSOLIDATED OR COLLECTIVE ARBITRATION OF ANY KIND, OR ANY PROCEEDING SIMILAR TO THE PROCEEDINGS LISTED ABOVE. The Browns and I hereby agree that a dispute will be deemed to be Collective Arbitration if two or more similar demands for arbitration are filed on behalf on myself and another claimant and my counsel represents the other claimant(s) and coordinates activities across the arbitrations. The Browns and I also understand that other customary rights that the Browns and I would otherwise have will not be available or will be more limited in arbitration, including the right to appeal. The Browns and I also agree that the arbitrator(s) may not consolidate the claims of multiple parties, nor bill, process, or manage the claims of multiple parties in a joint or consolidated manner.
HOW ARBITRATION WORKS: The American Arbitration Association ("AAA") pursuant to the applicable AAA rules shall administer Arbitrations in effect at the time the arbitration is initiated. Disputes arising out of or relating to the validity, enforceability, interpretation and, or scope of this Arbitration Agreement, however, shall not be decided by an arbitrator. I may obtain information about arbitration, arbitration procedures and fees from AAA by calling 800-778-7879 or visiting www.adr.org. If AAA is unable or unwilling to arbitrate a dispute, or if either party objects to arbitration before AAA, then the dispute may be referred to any other arbitration organization or arbitrator that both parties agree upon in writing or that is appointed pursuant to section 5 of the FAA. In the event of any conflict or inconsistency between this Arbitration Agreement and the applicable rules of any arbitral organization, the terms and conditions of this Arbitration Agreement shall control.
Any and all arbitrations shall take place in Cleveland, Ohio. The arbitrator shall be authorized to award any relief that would have been available in the courts of the State of Ohio, provided that the available relief and the arbitrator's authority is limited to the Browns and me alone, except as otherwise specifically stated herein. No arbitration decision will have any preclusive effect. The arbitrator's decision shall be final and binding. The Browns and I agree that this Arbitration Agreement extends to any other parties involved in any Claims, including but not limited to those I permit to use my tickets and relevant Browns employees, affiliated companies and vendors.
The Browns will be responsible for paying all arbitration fees, other than the lower amount of filing fees I would have incurred in either a state or federal court in Cleveland, Ohio, as applicable. Notwithstanding any other provision herein, the Browns and I may each seek relief in a small claims court for disputes within its jurisdiction, and either party may remove a dispute brought in arbitration to small claims court. In addition, the Browns and I each may exercise any lawful rights to seek provisional remedies or self-help, without waiving the right to arbitrate by doing so. Notwithstanding any other provision of this Arbitration Agreement, if the class action waiver and prohibition against class arbitration is determined to be invalid or unenforceable, then this entire Arbitration Agreement shall be void. If any portion of this Arbitration Agreement other than the class action waiver and prohibition against class arbitration is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Agreement. This Arbitration Agreement will survive the termination of any Season Ticket, Payment Plan, and any related agreement, my fulfillment or default of my obligations under any Season Ticket, Payment Plan or any related agreement, and/or my or the Browns' bankruptcy or insolvency (to the extent permitted by applicable law).
I HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT, BUT I MUST EXERCISE THIS RIGHT PROMPTLY AS SET FORTH BELOW. If I do not wish to be bound by this Arbitration Agreement, I must notify the Browns in writing within sixty (60) days after the date I agree to these Terms. I must send my request to Cleveland Browns, 76 Lou Groza Blvd., Berea, OH 44017, Attn: Membership Services Department. The request must include my full name, address, account number, and the statement "I reject the Arbitration Agreement contained in the Ticket Terms." If I exercise my right to reject arbitration, the other terms of the Ticket Terms shall remain in full force and effect as if I had not rejected arbitration.
MISCELLANEOUS. Except as set forth in the Arbitration Agreement, these Terms are governed by Ohio law applicable to agreements made and performed entirely in Ohio, without regard to conflicts of laws. To the fullest extent permitted by law, the Browns reserve the right to modify the pricing and/or seat locations of Tickets, a Season Ticket, Ticketback Terms, Facility Policies, and these Terms in its sole discretion and for any lawful reason and subject to my PSL Agreement, if applicable. Notwithstanding anything to the contrary herein, the Browns reserve all rights under all other applicable law. Except as set forth in the Arbitration Agreement, if any provision of these Terms is invalid or unenforceable, such provision will be amended to the minimum extent necessary to make such provision enforceable, and the remainder of the Terms will not be affected. I represent and warrant that I have the authority to sign on behalf of, and bind, the licensee of the Tickets governed by these Terms and Conditions.
Section 2: Season Ticket Provisions
This Section applies to the Season Ticket purchases only.
INVOICE; NOTICES. When I purchase a Season Ticket under a Payment Plan, the Browns will provide an Invoice specifying the estimated dates and amounts of the payments that are due under the Payment Plan. The Browns send notices via email at the email address I provide the Browns, or via the Browns website. I agree to promptly notify the Browns of any updated email address that should be used to contact me.
PRICE INCREASES. The Browns set Season Ticket prices annually. The scheduled payment dates and amounts in the initial Invoice are based on the prior Season Ticket prices, which may increase. If prices increase, the Browns will provide a revised schedule of payment dates and amounts, and provide an opportunity to cancel my purchase of Season Tickets. If I cancel my purchase within thirty (30) days of the date that the revised schedule of payments is made available to me, I will receive a refund of payments I made under the Payment Plan. If I do not opt-out by the applicable deadline, I agree to the change in Season Ticket pricing and to making the payments specified in the revised schedule of payment dates and amounts.
AVAILABILITY: The Browns make Payment Plans available at our sole discretion and may change or modify the Payment Plans offered any time. If I am not enrolled in an Auto-Renewing Payment Plan, the Payment Plan options available to me may be limited. Failure to pay for my Season Ticket may influence my rights and benefits under my PSL Agreement, if applicable, and my ability to retain or purchase a Season Ticket for subsequent Browns games.
AUTO-RENEWING SEASON TICKET PAYMENT PLAN: This paragraph applies to Auto-Renewing Season Ticket Payment Plans. I am under no obligation to enroll in an Auto-Renewing Season Ticket Payment Plan and may instead choose to pay for my Season Ticket another way. If I chose to pay for my Season Ticket via an Auto-Renewing Season Ticket Payment Plan, the Browns, at its discretion, will automatically renew my purchase of Season Tickets and participation in the Payment Plan. The Browns set the renewal terms and conditions, including, at its discretion, at higher prices. I understand that enrollment in the Auto-Renewing Payment Plan does not constitute a guaranty that the Browns will offer me the opportunity to purchase a Season Ticket for any given season. At the Browns' discretion, the Browns will send an Invoice for the next season specifying the estimated dates and amounts of the payments that will be due under the Payment Plan. If I do not wish to purchase a Season Ticket, I may cancel any time before the first payment is due by calling the Browns at (440) 891-5050. If the Browns increase Season Ticket pricing, I may cancel my purchase within thirty (30) days of the date that the revised schedule of payments is made available to me (the "Opt-Out Window"). If I do not cancel the Auto-Renewing Plan or my purchase of Season Tickets before the end of the Opt-Out Window, I agree to purchase my Season Ticket by making the payments specified in the Invoice as it may be revised. An Auto-Renewing Payment Plan may not be available to me if I have twice opt-outed of an Auto-Renewing Payment Plan. All Season Ticket renewals are subject to these Terms until or unless new Terms are issued with the new season. If these Terms conflict with the new Terms, the new Terms control.
AUTO-RENEWING PAYMENT AUTHORIZATION: This paragraph applies only if I am enrolled in an Auto-Renewing Season Ticket Payment Plan. I am under no obligation to enroll in an Auto-Renewing Season Ticket Payment Plan and may instead choose to pay for my Season Ticket another way. I authorize the Browns to charge the payment card account and any subsequent payment card account ("Card") I provide to the Browns for (i) the Payment Plan payments in the amounts and on or after the dates specified in the Invoice for this year's Season Ticket Payment Plan, as it may be amended; (ii) the Ticket cost for postseason games played by the Browns at the Stadium (the "Playoff Ticket Cost") in the amounts, and on or after the dates, communicated to me by the Browns (unless I opt-out of purchasing such postseason tickets by contacting the Browns at (440) 891-5050); and (iii) for future years, (a) the Season Ticket Payment Plan payments in the amounts on or after the dates specified in the Invoice for such future years, as it may be amended, unless I opt-out of the Auto-Renewing Plan for such future years pursuant to these Terms and (b) the Playoff Ticket Cost for such future years, unless I opt-out of such playoff tickets pursuant to these Terms. I authorize the Browns to correct an error in processing a charge by initiating a credit or debit to the Card. If a required payment is reduced by a credit, I authorize the Browns to charge the Card such reduced amount. I authorize the Browns to reinitiate any charge that is rejected two or more times, as permitted by network rules. I acknowledge that the Browns are not obligated to reinitiate any charge that is rejected and may terminate the Payment Plan in accordance with these Terms if a charge is rejected. Each charge to the Card will be processed in U.S. Dollars and, if a charge is converted into another currency, its amount may vary based on fluctuations in the applicable conversion rate. I agree to update my Card information if it changes and can ask questions by contacting the Browns at (440) 891-5050. I represent and warrant that I am the owner or authorized user of the Card. I may cancel this Payment Authorization at any time by contacting the Browns (within such time as to allow the Browns a reasonable amount of time to process and act on my request). Canceling this Payment Authorization will not affect any obligation I may have under the Payment Plan.
PAYMENT AUTHORIZATION FOR NON-AUTO-RENEWING PAYMENT PLANS: This paragraph applies only if I am enrolled in a Non-Auto-Renewing Payment Plan. I authorize the Browns to charge the payment card account and any subsequent payment card account ("Card") I provide to the Browns for (i) the Payment Plan payments in the amounts and on or after the dates specified in the Invoice for this year's Season Ticket Payment Plan, as it may be amended; and (ii) the Ticket cost for postseason games played by the Browns at the Stadium in the amounts, and on or after the dates, communicated to me by the Browns (unless I opt-out of purchasing such postseason tickets by contacting the Browns at (440) 891-5050). I authorize the Browns to correct an error in processing a charge by initiating a credit or debit to the Card. If a required payment is reduced by a credit, I authorize the Browns to charge the Card such reduced amount. I authorize the Browns to reinitiate any charge that is rejected two or more times, as permitted by network rules. I acknowledge that the Browns are not obligated to reinitiate any charge that is rejected and may terminate the Payment Plan in accordance with these Terms if a charge is rejected. Each charge to the Card will be processed in U.S. Dollars and, if a charge is converted into another currency, its amount may vary based on fluctuations in the applicable conversion rate. I agree to update my Card information if it changes and can ask questions by contacting the Browns at (440) 891-5050. I represent and warrant that I am the owner or authorized user of the Card. I may cancel this Payment Authorization at any time by contacting the Browns (within such time as to allow the Browns a reasonable amount of time to process and act on my request). Canceling this Payment Authorization will not affect any obligation I may have under the Payment Plan.
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Print or download these Terms for future reference.
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Any fan who purchases tickets to Faceoff on the Lake at our sales tables throughout Northeastern Ohio, will be entered for a chance to win a suite for the Faceoff on the Lake hockey match on February 18, 2023. Click here for official rules.