Mobile Ticketing Information
How to Access Your Tickets
To access your mobile tickets, download the latest version of the Cleveland Browns app. Open the app and select "Tickets" from the navigation menu. Then select "Access Your Mobile Tickets".
Select "Browns" and sign in with your Browns Account Manager credentials. If prompted, update your password and follow the instructions to get your verification code.
Your ticketed events will be listed on your screen. Select one and click "View Barcode". iOS users can also select "Add to Apple Wallet" prior to the event for the fastest access to your tickets. Note: passcode must be enabled for Apple Wallet to work. Click here for instructions on how to set up a passcode.
At the event, show the barcode to the ticket-taker. If you have multiple tickets, swipe left to reveal additional barcodes. NOTE: Screenshots are not permitted and will not work.
If your ticket is in your Apple Wallet, click "View in Wallet" and the ticket-scanner will tap your phone.
Mobile Ticketing FAQs
How do I use Ticketmaster credentials to sign into Account Manager?
When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
Why are my Ticketmaster credentials being used to access my Account Manager account?
With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.
How can I reset my password?
You can click "Forgot Password?" at sign-in to receive an email or a text message with a onetime code to reset your password.
Can I still use my old credentials to sign into Account Manager?
Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.
Why am I being asked to add a phone number when I sign in?
To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.
How will this make accounts more secure?
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
What if I don't want a Ticketmaster account?
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on Ticketmaster.com.
How do I know if I have a Ticketmaster account?
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says "Email Not Found", you will need to sign up with a new Ticketmaster account. Creating an account is simple and secure! Follow the steps here to create an account.
How can I change my account information?
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account. You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.
Your mailing address can only be updated in the profile section of Account Manager.
You can also contact the Box Office to make updates to the way they communicate with you.
My account is associated with an email address I can no longer access. How can I change my sign-in credentials?
Contact the Box Office and have them unlink your email from your Ticketmaster account. They will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
I have multiple accounts for different venues or teams. Do I need to have a Ticketmaster account for all of them?
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
Can I manage all my tickets in one place?
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
I want to transfer my tickets to a friend using Account Manager. What account will they need to use to accept the tickets?
Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.
What if my account is a Business account?
How can I subscribe to team updates and information?
You can subscribe to team updates when you sign up, and you can manage your subscription options in your Account Manager Profile.