Mobile Ticketing

How to Access Mobile Tickets

Step 1:

Step 1:

To access your mobile tickets, download the latest version of the Cleveland Browns app. iPhone users press the Tickets button at the bottom of the screen while Android users select the menu icon in the top left of the screen and choose "Tickets". Then select "Access Your Tickets".

Step 2:

Step 2:

Log in with your Browns Account Manager credentials. If you also have a Ticketmaster account with the same email address you will be prompted to link them.

Step 3:

Step 3:

Your ticketed events will be listed on your screen. Select one and click "View Barcode". iOS users can also select “Add to Apple Wallet” prior to the event for the fastest access to your tickets. Note: passcode must be enable for Apple Wallet to work.

Step 4:

Step 4:

At the event, show the barcode to the ticket-taker. If you have multiple tickets, swipe left to reveal additional barcodes. NOTE: Screenshots are not permitted and will not work.

If your ticket is in your Apple Wallet, click "View in Wallet" and the ticket-scanner will tap your phone.

Cleveland Browns 2019 Mobile Ticketing Instructions

Learn how to use your mobile tickets.

Mobile Ticketing FAQs

Frequently Asked Questions

Will all events at FirstEnergy Stadium be using digital tickets?
For the 2019 season, we will be using digital tickets for all home games. Other concerts and events will be handled on a case-by-case basis.

If I purchase Browns tickets for the 2019 season, what is changing for me?
You will no longer receive commemorative stock tickets in the mail. You will still be able to manage your tickets through the Browns mobile app and online through Account Manager. Single game buyers purchasing online via Ticketmaster.com will have to select mobile delivery upon check out.

What does a ticket on a smartphone look like?
Tickets on your mobile phone will have a rotating barcode that refreshes every 15 seconds. This means screenshots will no longer be able to scan upon entry.

What if I don't have a smartphone?
If someone coming with you has a smartphone, you can transfer the tickets to them via Account Manager. They can use their smartphone to scan more than 1 ticket and provide you both access to the game.

On game day, if you have issues with your smartphone or do not have a smartphone you can head to the Box Office for assistance.

How do I manage or access my tickets?
If you are using the Browns Mobile App on your smartphone, you can access your Account Manager account under the "Manage Tickets" menu option.
If you are using a web browser on your smartphone or a computer, click this link to access your Account Manager.
**If you purchased tickets on Ticketmaster.com and you are using a computer, you must log into your Ticketmaster Account to manage your tickets. It is not the same portal as the Browns Account Manager. Click this link to access your Ticketmaster.com Account.

What does "manage my tickets" mean?
Once logged into Account Manager or the Browns Mobile App, you can:

  • ​Access and view your tickets on your smartphone for entry through the Browns Mobile App
  • Transfer tickets to friends or family
  • Donate tickets to charity
  • Post tickets for resale directly on Ticketmaster's Ticket Exchange, as in prior seasons
  • Add your tickets to Apple Wallet (recommended for faster entry)

What if I forgot my password?
Click "Forgot Password?" then enter the email address associated with your account and check your email to reset your password.

When I transfer tickets via Account Manager or through the Browns Mobile App, how does the recipient access the tickets?
Once you transfer tickets, the recipient will receive an email from the Browns. The recipient can accept the transfer via their computer or smartphone.

Tickets on your mobile phone will have a rotating barcode that refreshes every 15 seconds. This means screenshots will no longer be able to scan upon entry.

NOTE: Tickets transferred through Account Manager can be managed on a computer, but you will need to view tickets on your smartphone to gain access into FirstEnergy Stadium.

Can I enter FirstEnergy Stadium with multiple tickets for multiple people using one smartphone?
Yes, as long as everyone is present and enters the Stadium at the same time. The ticket holder (smartphone holder) can access multiple tickets on their phone and swipe to scan as their friends or family enter after each ticket scan. However, we recommend that you transfer tickets to each person attending the game for easier access into and throughout FirstEnergy Stadium.

What if my smartphone battery dies or my screen is cracked?
If your smartphone battery dies before entering FirstEnergy Stadium, you can visit the Box Office to get your tickets reprinted. Depending on the location and severity of the cracked screen you may have to visit the Box Office to get your tickets reprinted. For any reprint, customers must have a valid photo ID matching the name the tickets are owned by. The Box Office is unable to reprint tickets for anyone other than the ticket holder of record.

Why is the "print-at-home" delivery method or "print-at-home" functionality in Account Manager no longer available?
When digital ticketing is fully adopted, special paper stock is needed to print paper tickets. The paper you have in your home or office printer cannot encode data as RFID. Therefore, PDFs cannot exist in that ticketing environment. PDF tickets are not secure and can be easily duplicated and/or counterfeited. In preparation for digital ticketing, the NFL and the Browns have phased them out.

By phasing out PDF tickets, do I still have the ability to resell on third party sites of my choice?
Yes, subject to our other terms and conditions on resale. As digital ticketing continues to grow, most platforms have adapted to accommodate digital tickets.

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