Presented by

FirstEnergy Stadium Responsible Restart Plan

A detailed, step-by-step look at how the Browns' FirstEnergy Stadium Responsible Re-Start Plan will provide the safest possible environment for fans attending Cleveland Browns games during the 2020 season.

2020 Ticketing Information

The Browns and NFL are currently preparing for a full 2020 season while closely monitoring developments related to COVID-19. In the event games are cancelled or fans are not permitted based on policies set by medical experts, government officials or the NFL, the team will make various credit and refund options available to fans who purchase tickets directly from the club.

In addition to the team adhering to all league and government guidelines, the Browns regularly discuss coronavirus matters with medical and epidemiology experts at University Hospitals to remain updated on all best practices and recommendations, including how to create safe environments when returning to work and during future events.

Please note that redemption of tickets and attendance at Browns games is subject to the 2020 Browns / NFL ticket back terms (available here).


Season Ticket Memberships


Hospitality Options

Learn about ways to upgrade your game day experience at FirstEnergy Stadium.



Mobile Ticketing Instructions

Mobile Ticketing Instructions

Mobile tickets are required at all Cleveland Browns games and there are important log-in changes for 2020 to keep your account safer than ever. The first time you sign in you will be asked to reset your password and verify your phone and email address. This can be done in the app or on the Browns Account Manager website.