Season Ticket Membership Information

Season Ticket Membership Information

Admittance

The Cleveland Browns welcome all guests, however, to ensure fans' comfort and accordance with local fire safety laws, only fans with a ticket will be allowed inside the Stadium, except for fans under two years of age. Any child under 24 months must sit on the lap of an accompanying adult.

PSL/Season Ticket Ownership and Conditions of Purchase

The Cleveland Browns recognize the PSL/Season Ticket Member of record as the name or company that appears on the PSL License Agreement or the first line of the account identification address.

EXAMPLE:

XYZ Company
Attn: John Smith
123 Touchdown Blvd.
Cleveland, OH 44111

Any transactions made concerning a season ticket account will be made only with the account holder of record. All transactions must be documented in writing, signed by the season ticket member of record and may require a stamp from a notary. These transactions include but are not limited to: change of address, seat additions and deletions, seat location changes and all transactions involving the collection and refunding of money. Click here to view the map.

Change of Address

Address changes must be submitted in writing to either tickets@clevelandbrowns.com from your email address of record or mailed to:

Cleveland Browns
Attn: Ticket Office
76 Lou Groza Blvd.
Berea, OH 44017

Please be sure to include your account number and a daytime phone number where you can be reached.

Season Ticket Payment

Annual season ticket renewal invoices are posted to Account Manager towards the conclusion of the previous season. Once invoices have been posted, the Cleveland Browns will send an email to the email address on account notifying season ticket members that the renewal invoice can be viewed in Account Manager. It is important to meet the payment deadline noted on the invoice. Payment deadlines are strictly enforced. It is recommended that each account holder log-in to their Account Manager and submit payment securely; the Cleveland Browns are not responsible for delays or payments lost by the postal service. Any delinquent payment will be considered a default pursuant to the Ticket Terms and Conditions and may result in the cancellation of season tickets in the Cleveland Browns sole discretion. Once season tickets are cancelled, it is not possible to retrieve them.

Additionally, any delinquent payment by PSL holders will be considered a default under the Permanent Seat License Agreement, and, if such default is not remedied pursuant to the agreement, the PSLs will be forfeited. Once a PSL is forfeited, it is not possible to retrieve them. 

See also the Ticket Terms and Conditions and your PSL Agreement (if applicable) for more details.

NFL Ticket Exchange

Cleveland Browns individual game and season tickets may be of limited availability or sold-out. The NFL offers another way for you to obtain or sell your tickets with other fans verified by Ticketmaster on the Cleveland Browns Official Ticket Exchange of the NFL. Click here for more information.

Tickets for Kids

The Cleveland Browns Foundation offers their annual Tickets for Kids Program. Season Ticket Members who are unable to use their Browns tickets can provide an opportunity for a deserving child, from a Northeast Ohio education or youth development charitable organization, to attend a game by donating the tickets to the Tickets for Kids program. Click here to learn more.

Seat Relocation Request

Season Ticket Members have the benefit of participating in our Seat Relocation process every year that occurs during a specified time period. For more information regarding this process, please contact your Membership Services Representative.

Transfer of Seats

Upon submittal of proper documentation and a transfer fee of $50.00 per PSL payable to the Cleveland Browns, the transfer request will be reviewed. Incomplete forms or forms that do not have the correct information will not be processed.

Forms must be received by April 1 to be processed for that season. PSL Transfer Forms received between April 1 and December 31 will be processed in time for the next season's invoice. To ensure a timely processing of the transfer, it is recommended tickets be paid in full.

Transfers to direct family members* will allow the account to keep its seniority status. In order to transfer tenure, proof of the relationship must be submitted such as a birth certificate or marriage license/certificate. If an account is divided among more than one family member, only one account will retain the seniority status. All other accounts will begin with the seniority status of the year the transfer is completed.

*direct family member means a parent; sibling; child by blood, adoption, or marriage; spouse; grandparent or grandchild

Note: Dawg Pound and Non-PSL seats are NOT transferable!

You can print the Transfer Form in a PDF and mail it to:

Cleveland Browns Ticket Office
76 Lou Groza Blvd.
Berea, OH 44017

How to Access/Manage Your Tickets

Tickets are mobile and can be accessed via your online Account Manager or the Cleveland Browns Mobile App. Click here for more detailed information.

Charge Your Phone

FirstEnergy Charging Stations for your mobile device are located throughout FirstEnergy Stadium. Please check with Guest Services if you need assistance on game day.

Wi-Fi

The Dawg Pound can stay connected all game at FirstEnergy Stadium by joining the "Stadium WiFi" network – no password required.

Will Call

The Browns Will Call is located on the South side of the Stadium. Windows open 2 hours prior to kick-off and remain open until halftime. Picture identification is required to pick up tickets. Tickets will only be released to the person whose name appears on the envelope. The Browns do not accept any responsibility for third party will call.

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