Advertising

Season Ticket Membership Information

Admittance

The Cleveland Browns welcome all guests, however, to ensure fans' comfort and accordance with local fire safety laws, only fans with a ticket will be allowed inside the Stadium, except for fans under two years of age. Any child under 24 months must sit on the lap of an accompanying adult.

PSL/Season Ticket Ownership and Conditions of Purchase

The Cleveland Browns recognize the PSL/Season Ticket Member of record as the name or company that appears on the PSL License Agreement or the first line of the account identification address.

EXAMPLE:

XYZ Company
Attn: John Smith
123 Touchdown Blvd.
Cleveland, OH 44111

Any transactions made concerning a season ticket account will be made only with the account holder of record. All transactions must be documented in writing, signed by the season account holder of record and may require a stamp from a notary. These transactions include but are not limited to: change of address, seat additions and deletions, seat location changes and all transactions involving the collection and refunding of money. Click here to view the map.

Change of Address

Address changes must be submitted in writing to either tickets@clevelandbrowns.com from your email address of record or mailed to:

Cleveland Browns
Attn: Ticket Office
76 Lou Groza Blvd.
Berea, OH 44017

Please be sure to include your account number and a daytime phone number where you can be reached.

Season Ticket Payment

Annual season ticket renewal invoices are mailed to accounts at the conclusion of the previous season. It is important to meet the payment deadline noted on your invoice. The Cleveland Browns Ticket Office is not responsible for delays or payments lost by the postal service. It is recommended that each account holder login to their Account Manager and submit payment securely. Prompt response to the invoice by the Season Ticket Member will reduce the risk of possible PSL/season ticket forfeiture. Payment must be made by the deadline stated on the invoice. Any delinquent payment will be considered a default on the PSL, and cancellation of your season tickets will ensue. A default of a PSL will forfeit the PSL to the Cleveland Browns, in accordance with terms stated in the PSL contract.

Once a PSL is forfeited and season tickets are canceled, it is not possible to retrieve them. Payment deadlines are strictly enforced. The ticket office uses first class mail to correspond with account holders. Unless returned to us by the Postal Service, it will be assumed that you have received all invoices and mailings.

NFL Ticket Exchange

Cleveland Browns individual game and season tickets may be of limited availability or sold-out. The NFL offers another way for you to obtain or sell your tickets with other fans verified by Ticketmaster on the Cleveland Browns Official Ticket Exchange of the NFL. Click here for more information.

Tickets for Kids

The Cleveland Browns Foundation offers their annual Tickets for Kids Program. Season Ticket Members who are unable to use their Browns tickets can provide an opportunity for a deserving child, from a Northeast Ohio education or youth development charitable organization, to attend a game by donating the tickets to the Tickets for Kids program. Click here to learn more.

Seat Relocation Request

Season Ticket Members have the benefit of participating in our Seat Relocation process every year that occurs during a specified time period. For more information regarding this process, please contact your Membership Services Representative.

Transfer of Seats

Upon submittal of proper documentation and a transfer fee of $25.00 per PSL payable to the Cleveland Browns, the transfer request will be reviewed. Incomplete forms or forms that do not have the correct information will not be processed.

Forms must be received by April 1 to be processed prior to the ticket mailing for that season. Once tickets are mailed, typically in July, no more transfers will be processed for that season. PSL Transfer Forms received between April 1 and January 1 will be processed in time for the next season's invoice. To ensure a timely processing of the transfer, it is recommended tickets be paid in full.

Transfers to immediate family members will allow the account to keep its seniority status. If an account is divided among more than one family member, only one account will retain the seniority status. All other accounts will begin with the seniority status of the year the transfer is completed.

Note: Dawg Pound and Non-PSL seats are NOT transferable!

You can print the Transfer Form in a PDF and mail it to:

Cleveland Browns Ticket Office
76 Lou Groza Blvd.
Berea, OH 44017

Lost/Stolen Tickets

Requests for replacement tickets that occur on game days, regardless if lost, stolen, misplaced, or being left at home will be subject to a non-refundable $5 replacement fee per ticket.

Stolen Tickets – season ticket account member of record must present a letter (notarized, if mailed) explaining the circumstances of the theft accompanied by a copy of an official police report. These documents may be mailed or presented in person at the ticket office.

Lost Tickets – season ticket account member of record must present a letter (notarized, if mailed) explaining the circumstances of the loss.

Charge Your Phone

FirstEnergy Charging Stations for your mobile device are located throughout FirstEnergy Stadium. Please check with Guest Services if you need assistance on game day.

Wi-Fi

The Dawg Pound can stay connected all game at FirstEnergy Stadium by joining the "Stadium WiFi" network – no password required.

Will Call

The Browns Will Call is located on the South side of the Stadium. Windows open 2 hours prior to kick-off and remain open until halftime. Picture identification is required to pick up tickets. Tickets will only be released to the person whose name appears on the envelope. The Browns do not accept any responsibility for third party will call.

Group Sales

The Cleveland Browns offer group tickets for all pre-season and regular season home games (based on availability). Please call 440-824-3434 or toll-free at 888-891-1999 for more information. Click here to learn more about Group tickets.

Advertising