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ADA Information

ADA Information

FirstEnergy Stadium, Home of the Cleveland Browns was designed for the enjoyment of all guests. The Stadium provides accommodations for those with special needs, including elevators, escalators, accessible seating, accessible and family restrooms, telecommunication devices (TTYs) in phone banks, assistive listening (captioning) devices, signage and a variety of amenities that will allow for an enjoyable game day experience. Accessible seating is located on all levels of FirstEnergy Stadium in accordance with the Americans with Disabilities Act of 1990.

Accessible Season Tickets

Accessible locations do exist in FirstEnergy Stadium in accordance with ADA guidelines. Currently, the Cleveland Browns are sold out of season tickets in many areas. Those interested in purchasing season tickets and are in need of accessible seating are encouraged to contact our Membership Services department (440-891-5050) and alert our sales representative to your needs. Our representatives can provide information regarding the location of unsold or available accessible seating, the feature of available seating, seating maps, plans, pricing or other information regarding available seating. This information is also available under the Tickets tab.

Accessible Individual Game Tickets

A limited number of accessible individual game tickets will go on sale in mid-July through Ticketmaster Charge-by-Phone and Internet sales. Guests in need of accessible seating should notify a Ticketmaster representative prior to placing an order for tickets. This will allow the operator to better serve your needs. Our representatives can provide information regarding the location of unsold or available accessible seating, the feature of available seating, seating maps, plans, pricing or other information regarding available seating. Individual game tickets are generally located in the upper deck, northeast and northwest corners of the Stadium. All sales through Ticketmaster are subject to convenience charges. This information is also available under the Tickets tab.

Ticketmaster Information

Ticketmaster Phone: 800-745-3000
Ticketmaster TDD: 800-943-4327
www.ticketmaster.com

Companion Seating

Each wheelchair accessible seat includes the option to purchase at least one (1) companion seat immediately adjacent to the wheelchair location, and, subject to availability at the time of purchase, up to a total of three (3) additional companion seats. Guests in need of additional companion seats should advise their ticket representatives at the time of purchase, and every effort will be made to locate them as close to the wheelchair space and one (1) adjacent companion seat. Unsold platform seating may be released for public sale in accordance with applicable law.

Wheelchair and Aisle Seating

People with mobility disabilities who require accessible seating because of their disability can purchase tickets for accessible seats. This group includes people who use wheelchairs or other mobility devices, people who cannot climb steps or walk long distances because of significant medical conditions, individuals who cannot sit in straight back seating because of a disability or individuals who need additional space for service animals. Tickets for accessible seating may be purchased by individuals requiring accessible seating or someone purchasing on their behalf. Accessible seats are available on all levels and in every price range. Individuals purchasing accessible seating may purchase one adjacent and up to three contiguous additional seats. Proximity to the ADA accessible seating may be affected by availability. Every effort will be made to have the seats as close as possible. Companion seating will be equivalent to seating in the immediate area, however, these seats may be moveable. For people with disabilities who do not require the specific features of accessible seating, there are also designated aisle seats for use by fans with disabilities that have removable or retractable armrests on the aisle side. These seats will be identified by signs or markers, but are not subject to policies governing accessible seating ticketing.

Ticket Exchange

Should a guest need access to a wheelchair space or accessible seating on a temporary basis, accommodations can be made through the Cleveland Browns Ticket Office. The tickets may only be exchanged, based on availability of existing accessible seats by contacting the Browns Ticket Office prior to game day. Please call the Ticket Office at (440) 891-5050 to report your need for accessible seating and to check availability. Due to the high demand, accessible seating can run out. We recommend you contact the Browns Ticket Office as soon as you know you will be in need of assistance. Patrons with tickets in accessible seating that are not in need of accessible seats are encouraged to exchange their tickets for non-accessible seating at the Ticket Office prior to game day. Accessible seating may be available for exchange on game day. Visit the ticket booth or a guest services booth for more information.

Accessible Parking

Suite Holders and Club Seat license holders with assigned parking in their contracts will receive information and details in the early summer of each year. All other ticket holders, including PSL holders, and guests with special needs, will be responsible for making their own parking arrangements. A limited number of parking spaces are available on a game-by-game basis. Several parking operators are located in the downtown area. For more information regarding parking, please contact the Cleveland Visitors Bureau at: (216) 621-4110. See also Drop-Off Areas below.

Drop-Off Areas

Drop-off areas are located on the East, West and South sides of the Stadium. They are identifiable by the universal ADA sign and symbol. Please be mindful of traffic congestion on game day. Notifying the Browns' guest services or stadium operations personnel of needed assistance prior to the game can ensure a more seamless drop off or pick up experience during peak hours.

Click here to view a map of accessible drop-off areas.

Accessible Entrances

All entrances at FirstEnergy Stadium are accessible for guests with disabilities. Please look for signs indicating wheelchair accessible entrances at each gate to expedite your entry into the Stadium. Turnstiles for those in wheelchairs will be available at the far ends of each gate. Service animals and individuals with required medical devices may enter through any entrance to the Stadium. For convenience purposes, patrons with medical devices, service animals, or who are wheelchair bound may enter the Stadium at suite entry gate(s). All individuals entering through any entry gate will be screened for prohibited items. Should you need further assistance, please notify a Guest Services team member, who will be happy to assist you or contact someone who can.

Accessible Restrooms

Restrooms with accessible features are located on all levels throughout FirstEnergy Stadium. In addition, four family restrooms are located on each level of the Stadium.

Assistive Listening (Captioning) Devices

FirstEnergy Stadium offers closed captioning services to guests who are hearing impaired. Continuous game action captioning is available on stadium seating bowl corner ribbon boards. Guests can also use their own smart phone to access the service, or they may check out a device from the Guest Services location at section 102 (a valid driver's license or major credit card is required). For more information about close captioning, please visit any Guest Services location throughout the stadium.

Mobility Assistance Team

Guests requiring assistance to and from their seats can request Mobility Assistance at any Guest Services location. A limited number of wheelchairs are available to assist with transporting guests to and from their seats. If a wheelchair is needed for the duration of the game, guests must supply their own wheelchair.

Elevators

Elevators are available for use by disabled, elderly and appropriately ticketed guests and are located at the following locations:

  1. ​Northwest Suite Elevators – Across from Section 136 and provides access to Suites in the 200 and 400 North Suite Levels; elevators do not provide access to the 500 level
  2. Northeast Elevators – Across from Section 131 and provides access to the Legends Club and Bud Light Balcony
  3. Northeast Suite Elevators – Across from Section 131 and provides access to Suites in the 200 and 400 North Suite Levels
  4. Southwest Elevators – Across from Section 102 and provides access to Suites in the 200 South Suite Level; elevators do not provide access to the 400 Suites
  5. Southeast Elevators – Across from Section 115 and provides access to Suites in the 200 and 400 South Suite Level
  6. Southeast Suite Entrance Elevator – Across from Section 118 and provides access to the 200 level Suites and the Legends Club

Guests who are in possession of credentials that grant access to the Club Levels, Suite Levels or Press Box areas are allowed to use the elevators as well.

Service Animals

Trained guide dogs or service animals assisting guests with disabilities are permitted inside the Stadium. See Accessible Entrances above for more information. Please contact Guest Services if you need any assistance.

Signage

For convenience, Stadium concourse/directional signage is in Braille.

Telephones and TTYs

Accessible and TTY public telephones for guests who are hearing or speech impaired are available on each level of the Stadium. A Guest Services team member can direct you to the location.

Mobile Ticketing FAQs

Frequently Asked Questions

Will all events at FirstEnergy Stadium be using digital tickets?
While we are not entirely eliminating barcodes for 2018, we are implementing a phased approach starting with the 2018 NFL season. Other concerts and events will be handled on a case-by-case basis.

If I purchase Browns tickets for the 2018 season, what is changing for me?

​If you are a Browns Season Ticket Member (prior to May 15, 2018), you will receive commemorative paper season tickets for the 2018 season. You will also be able to manage your tickets through the Browns mobile app and online through Account Manager. PDF tickets will no longer be available via Ticket Transfer, Ticket Exchange or Print-at-Home functions.

Flex Plan and Group ticket buyers can manage and access their tickets on their smartphone or request paper tickets at time of purchase.

Single game buyers purchasing online via Ticketmaster.com will have the option to choose tickets on their smartphone, or choose paper tickets at Will Call or via mail delivery.

How can I request paper tickets?

  • ​Browns Season Ticket Members will receive commemorative paper tickets for 2018 and digital tickets for the 2019 season (RFID encoded tickets, or mobile smartphone).
  • Flex Plan, Group and Single Game buyers should select mail or will call as the delivery method during your online ticket purchase, in order to receive paper tickets.

What does a ticket on a smartphone look like?
For 2018, tickets viewed on smartphones will have a square QR code along with all the regular ticket information – game date and time, section, row, seat.

What if I don't have a smartphone?
If purchasing tickets on Ticketmaster.com, you can select mail or will call delivery to receive a paper ticket.
If you received a ticket transfer from friends or family, you can accept the transfer on your computer. After accepting the transfer, you will receive an email confirmation. You can call ahead (440-891-5050), verify your transfer information and arrange will call pick-up on game day, or you can bring the email confirmation to FirstEnergy Stadium Box Office to have your tickets printed.

How do I manage or access my tickets?
If you are using the Browns Mobile App on your smartphone, you can access your Account Manager or Ticketmaster.com Account under the "Manage Tickets" menu option.
If you are using a web browser on your smartphone, click this link to access your Account Manager.
Click this link to access your Ticketmaster.com Account.
You can also manage your tickets on your computer by accessing Account Manager. Click this link to access Account Manager.
**If you purchased tickets on Ticketmaster.com and you are using a computer, you must log into your Ticketmaster Account to manage your tickets. It is not the same portal as the Browns Account Manager. Click this link to access your Ticketmaster.com Account.

What does "manage my tickets" mean?
Once logged into Account Manager or the Browns Mobile App, you can:

  • ​Access and view your tickets on your smartphone for entry through the Browns Mobile App
  • Transfer tickets to friends or family
  • Donate tickets to charity
  • Post tickets for resale directly on Ticketmaster's Ticket Exchange, as in prior seasons
  • Add your tickets to Apple Wallet (recommended for faster entry)

What if I forgot my password?
Click "Forgot Password?" then enter the email address associated with your account and check your email to reset your password.

When I transfer tickets via Account Manager or through the Browns Mobile App, how does the recipient access the tickets?
Once you transfer tickets, the recipient will receive an email from the Browns. The recipient can accept the transfer via their computer or smartphone.

NOTE: Tickets transferred through Account Manager can be managed on a computer, but you will need to view tickets on your smartphone to gain access into FirstEnergy Stadium.

Can I enter FirstEnergy Stadium with multiple tickets for multiple people using one smartphone?
Yes, as long as everyone is present and enters the Stadium at the same time. The ticket holder (smartphone holder) can access multiple tickets on their phone and swipe to scan as their friends or family enter after each ticket scan. However, we recommend that you transfer tickets to each person attending the game for easier access into and throughout FirstEnergy Stadium.

What if my smartphone battery dies or my screen is cracked?
If your smartphone battery dies before entering FirstEnergy Stadium, you can visit the Customer Service windows at the Box Office to get your tickets reprinted (proof of purchase and/or identity will be required). Depending on the location and severity of the cracked screen you may have to visit the Box Office to get your tickets reprinted.

Can I still print tickets as a PDF file?
The "print-at-home" functionality in Ticketmaster.com and Account Manager will no longer exist for NFL games. The "print-at-home" option will no longer be available as a delivery method for any ticket purchases or ticket transfers.

Why is the "print-at-home" delivery method or "print-at-home" functionality in Account Manager being eliminated?
When digital ticketing is fully adopted, special paper stock is needed to print paper tickets. The paper you have in your home or office printer cannot encode data as RFID. Therefore, PDFs cannot exist in that ticketing environment. PDF tickets are not secure and can be easily duplicated and/or counterfeited. In preparation for digital ticketing, the NFL and the Browns are phasing them out.

By phasing out PDF tickets, do I still have the ability to resell on third party sites of my choice?
Yes, subject to our other terms and conditions on resale. As digital ticketing continues to grow, most platforms have adapted to accommodate digital tickets. However, all third party sites are different, and some still require a PDF or paper ticket and some sites do not provide the buyer's email address for the seller to easily transfer the sold tickets. If paper tickets are needed, you can choose mail delivery during your online purchase. For Season Ticket Members, the commemorative tickets are the only form of paper tickets.

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