faq

Wait List FAQs

WHY JOIN THE CLEVELAND BROWNS WAITLIST?
Season Tickets are sold out at FirstEnergy Stadium and the Waitlist provides you with the earliest opportunity to obtain season tickets once they become available.

IS THERE A COST TO JOINING THE CLEVELAND BROWNS WAITLIST?
There is a one-time deposit of $100 per seat required to join the Cleveland Browns Waitlist, which is applied towards your future purchase of season tickets once they become available. All deposits are non-refundable.

WHAT HAPPENS TO MY DEPOSIT?
The deposit secures your priority on the Waitlist and is applied towards your purchase of new season tickets.

HOW DO I JOIN THE CLEVELAND BROWNS WAITLIST?
You can join the Waitlist by purchasing a deposit here.

WHAT IS THE PREMIUM CLUB DEPOSIT?
A Premium Club Deposit provides priority to purchase season tickets with access to Premium Club locations (Club 46, Draft Room, KeyBank Club, Kardiac Club), when available and after our Season Ticket Member renewal window has closed.

CAN I PURCHASE A GENERAL DEPOSIT AND THEN LATER UPGRADE TO A PREMIUM CLUB DEPOSIT?
Yes, fans can upgrade by contacting our Cleveland Browns Ticket Sales Department at 440-824-3434 or tsales@clevelandbrowns.com.

DOES JOINING THE WAITLIST GUARANTEE SEASON TICKETS FOR NEXT YEAR?
Joining the Waitlist provides you with the earliest opportunity to obtain season tickets, once they become available, but does not guarantee access for the upcoming season. Ticket availability is determined after the Season Ticket Member renewal process has been completed each year. Waitlist members will be the first group contacted to acquire new season tickets following the annual renewal process.

HOW WILL I KNOW IF I HAVE SECURED SEASON TICKETS?
Availability is determined after the Season Ticket Member renewal process has been completed. If season tickets are available, we will start working through the Cleveland Browns Waitlist, starting with Premium Club Deposits and then by join date. If you are contacted, you will be able to select from the available season ticket inventory.

CAN I MAKE A SPECIFIC SEATING REQUEST?
We cannot guarantee that you will have the opportunity to purchase seats in specific locations. Once you become a Season Ticket Member, you'll have the opportunity to upgrade your seat on an annual basis if selection is available.

IF I'M CONTACTED ABOUT SEASON TICKETS AND AM UNABLE TO PURCHASE THEM AT THAT TIME, CAN I DECLINE THE TICKETS?
Yes, you are eligible to defer twice before moving to the end of the Waitlist.

IS THERE A LIMIT TO THE NUMBER OF DEPOSITS I CAN PLACE?
You may place up to four deposits (4 seats).

CAN I GIFT A SEAT ON THE WAITLIST?
Yes! A seat on the Waitlist makes a great gift. Waitlist deposits are not transferable, so make sure their information is accurate and up to date.

CAN I CHANGE THE NAME ON MY ACCOUNT AFTER IT'S BEEN CREATED?
Waitlist deposits are not transferable.

HOW WILL I KNOW IF I'VE SUCCESSFULLY JOINED THE WAITLIST?
You will receive and email confirmation once you've joined the Waitlist and made your deposit.

WHAT IF I HAVE ANY OTHER QUESTIONS?
Please call the Cleveland Browns Ticket Sales Department at 440-824-3434, click here to chat with a representative or email us at tsales@clevelandbrowns.com.